Over the past half century, corporate social responsibility has
become an important concept in management, marketing and
communication literature. In the past twenty years a visible shift
has been made into what was written about CSR: a move away from the
financial benefits derived from such activities towards
reputational impact, stakeholder relationships and communication
with a wide range of audiences being noted. With social and digital
media reshaping the way in which business is conducted, and with
the number of companies embracing the new social medium for their
marketing and communication programmers, this book re-examines CSR
practices from a digital perspective. In doing so, it revisits some
of the theoretical discussions about CSR while inquiring whether
and how CSR can be applied online. This book examines key
conceptual insights about corporate social responsibility and
digital and social media, and explores best practices for online
CSR. In this way, the volume explores the impact and influence of
the new 'social' on responsibility and its feasibility,
measurability and success in a boundary-less world.
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