As an organization, you set your profit objectives but the customer
sets the price. Most organizations battle customer requests or
demands for price reductions. The successful ones develop and
propose cost cuts before the customer can ask. Join Brad Hart, the
CEO of Roberts Tool Company, as he and Jim Hull explain the essence
of his company's transformation. The approach taken by RTC allowed
them not just to get more work, but to build a continual flow of
the right work to build the business, increase sales and ensure
both customer satisfaction and profit. You'll learn the essential
steps to improve sales, marketing and operations. Recognize the
true value of your human assets and increase the effectiveness of
collaboration both within your organization and with your peers and
suppliers. Become a competitive leader in your industry. The choice
of a successful transformation is up to you.
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