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The Service Consultant - Principles of Service Management and Ownership (Hardcover, 2nd edition)
Loot Price: R2,231
Discovery Miles 22 310
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The Service Consultant - Principles of Service Management and Ownership (Hardcover, 2nd edition)
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Designed to prepare readers for a successful career as an
automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES
OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers
how to maximize profits and improve customer satisfaction in an
automotive business. With coverage of task-oriented procedures for
day-to-day operations as well as communications, relations,
supervision, and customer delivery, this practical text provides
readers with an in-depth examination of the multi-faceted
responsibilities of an automotive service consultant. In addition,
the text content correlates to the ASE tasks for Automotive Service
Consultant (C1) in order to help readers better prepare for the ASE
certification exam. Furthermore, the second edition contains
updated examples, activities, technology, case studies, and visual
aids so that readers are exposed to the most up-to-date information
in the field.
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