An indispensable guide to reducing the suffering of patients and
caregivers alike and to improving healthcare delivery for all In
our efforts to treat patients, cure illness, and manage
institutions, healthcare professionals too often overlook the
fundamental purpose everyone in the industry shares: to alleviate
suffering. Press Ganey's Chief Nursing Officer, Christina Dempsey,
has worked everywhere in healthcare, from the ward floor to the
hospital boardroom. She has also experienced the system as a
patient and as a family member of a critically ill patient. In The
Antidote to Suffering, this 30-year healthcare veteran and
patient-experience thought leader argues that the key to improving
healthcare is to reduce the suffering--physical, psychological, and
emotional--of patients and caregivers alike through Compassionate
Connected CareTM. Drawing on her 360-degree perspective, Dempsey
offers a comprehensive, detailed, evidence-based plan that
addresses the clinical, operational, cultural, and behavioral
dimensions of care that every patient and caregiver experiences, in
every setting. When suffering decreases, Dempsey argues, outcomes
improve for patients and those who care for them. A virtuous cycle
takes hold, leading to increases in morale, loyalty, and
productivity and results in a culture that drives quality, safety,
and value. It paves the path for creating a new national healthcare
culture--one that values compassion, fosters efficiency, and drives
innovation The Antidote to Suffering is the first book to explore
the pervasiveness of suffering in our healthcare system, and to
provide the strategies and tools to: * Identify and measure
suffering throughout your organization * Create a system in which
every clinical response is informed by compassion * Operationalize
staff behavior to promote meaning and purpose * Increase
productivity by building a culture of collaboration Reducing human
suffering isn't just a moral imperative for healthcare providers.
It's a practical way to improve organizations and fix our broken
system--without sacrificing the respect, dignity, and compassion we
all deserve.
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