Books > Computing & IT > Social & legal aspects of computing > Human-computer interaction
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Designing for Service - Key Issues and New Directions (Paperback)
Loot Price: R850
Discovery Miles 8 500
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Designing for Service - Key Issues and New Directions (Paperback)
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Service design is the activity of planning and organizing people,
infrastructure, communication and material components of a service
in order to improve its quality and the interaction between service
provider and customers. It is now a growing field of both practice
and academic research. Designing for Service brings together a wide
range of international contributors to map the field of service
design and identify key issues for practitioners and researchers
such as identity, ethics and accountability. Designing for Service
aims to problematize the field in order to inform a more critical
debate within service design, thereby supporting its development
beyond the pure methodological discussions that currently dominate
the field. The contributors to this innovative volume consider the
practice of service design, ethical challenges designers may
encounter, and the new spaces opened up by the advent of modern
digital technologies.
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