This book provides an introduction to the field of knowledge
management. Taking a learning-centric rather than
information-centric approach, it emphasizes the continuous
acquisition and application of knowledge. The book is organized
into three sections, each opening with a classic work from a leader
in the field. The first section, Strategy, discusses the motivation
for knowledge management and how to structure a knowledge
management program. The second section, Process, discusses the use
of knowledge management to make existing practices more effective,
the speeding up of organizational learning, and effective methods
for implementing knowledge management. The third section, Metrics,
discusses how to measure the impact of knowledge management on an
organization. In addition to the classic essays, each section
contains unpublished works that further develop the foundational
concepts and strategies.
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