Books > Social sciences > Sociology, social studies > Social welfare & social services
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The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All (Hardcover, Ed)
Loot Price: R597
Discovery Miles 5 970
You Save: R193
(24%)
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The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All (Hardcover, Ed)
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List price R790
Loot Price R597
Discovery Miles 5 970
You Save R193 (24%)
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Customer-centric, market-driven solutions for fixing America's
broken healthcare system-from one of the industry's most innovative
thought leaders. Healthcare accounts for one-fifth of the U.S.
economy. Everyone agrees that our current system is broken and
needs repair. It must cost less, tackle chronic disease, and shift
resources away from acute and specialty treatments into care
management, behavioral health, and health promotion. The issue
isn't what to do. It's how to do it. The answers lie in
customer-driven reform, enlightened governmental regulation, and
full-risk payment models that reward quality outcomes, service
excellence, and efficient operations. Customers are demanding more
value. In response, enlightened health companies are reconfiguring
business models to deliver appropriate, accessible, holistic,
reliable, and affordable care. According to this new model,
caregivers inform and engage patients; payers reward health
companies that deliver great outcomes and great service at
competitive prices; health plans strive to keep their members as
healthy as possible; investors fund innovative companies whose
products and services delight customers; health companies employ
liberating technologies that enhance system-wide access, fairness,
safety, compassion, and affordability. In The Customer Revolution
in Healthcare, top healthcare consultant and strategist David W.
Johnson explains how aligning economic incentives with patient
needs will deliver better outcomes at lower costs with superior
customer service. The market will be won by disruptive, bottom-up,
and customer-centric competitors who will deliver kinder, smarter,
and cheaper care-to all.
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