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The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services (Paperback)
Loot Price: R1,224
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The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services (Paperback)
Expected to ship within 18 - 22 working days
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The third publication in MSP University s best-selling Managed
Services Series, The Best I.T. Service Delivery BOOK EVER covers
all aspects of delivering I.T. and technical services to
end-customers through 4 types of service delivery models: Hardware
Warranty, Break-Fix, Professional and Managed Services. This
comprehensive resource details best practices for service delivery,
including a description of each service model and strategies for
maintaining or maximizing each model, as well as migrating from one
service model to another. Covering service pricing and positioning,
service delivery, hiring and compensating and training staff and
maximizing customer trust, satisfaction and loyalty, this resource
is certain to become a key reference manual in your organization.
This book will reveal how to successfully deliver I.T. Solutions
and Managed Services to become a Trusted Advisor to your clients.
These methodologies have helped thousands of Solution Providers
tremendously increase their revenues. The Best I.T. Service
Delivery BOOK EVER applies the most highly effective I.T. and
Managed Services delivery techniques ever developed to increase
your efficiencies, client relationships and revenue, and provide a
roadmap to migrate from one service delivery model to another We've
included everything you'll need in The Best I.T. Service Delivery
BOOK EVER , allowing you to: Identify or establish your current
service delivery model, understand key characteristics and
important considerations for each service delivery model, determine
whether you are in Build, Maintain or Maximize mode, and if you are
ready to Migrate. Recognize the key staff necessary for each model
and mode and create an effective hiring, compensation, and training
process for all staff. Improve customer satisfaction, become a
Trusted Advisor and sell more solutions and services to your
clients. This resource has been highly anticipated by solution
providers and channel organizations worldwide, and fills the void
for a service-specific work for the I.T. industry, covering hiring,
compensating, and training staff; along with project management,
quoting and service delivery for 4 service provider groups.
Includes nearly 30 downloadable webinars, forms, tools and
collateral
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