This new and insightful book, is based on a program that author
Gary Friedman, along with colleague Jack Himmelstein (a law
professor and lawyer) and Norman Fischer (a Buddhist monk) has been
teaching for the last 6 years. It entails conflict professionals to
consider self-reflection, challenging typical conventions of
conflict professionals by replacing them with a full and deep
commitment to bringing all of one's self to serve others. It
directs the reader to pay attention to emotional clues - to
understand and communicate them. Essentiallyacknowledging and using
self-awareness. Working from the inside out. Whether you are a
professional conflict resolver, litigator, mediator, or lawyerthis
book is a must have resource to help increase clients'
satisfaction.
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