Jan Bierwald presents the individual behavior of members in Online
Innovation Communities, in which thousands of users contribute
voluntarily to a jointly developed outcome. The individual member
behavior is explored by conducting a detailed content analysis of
more than 7,300 mails. His study shows on which content individual
members focus their contributions and how specialized members
behave within the community. This leads to various implications for
today's community management to improve the attracting, controlling
and retaining of their members.
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