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Books > Business & Economics > Industry & industrial studies > Manufacturing industries > Road vehicle manufacturing industry

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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations (Hardcover, Ed) Loot Price: R494
Discovery Miles 4 940
You Save: R204 (29%)
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations (Hardcover, Ed): Jeffrey K. Liker, Karyn Ross

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations (Hardcover, Ed)

Jeffrey K. Liker, Karyn Ross

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List price R698 Loot Price R494 Discovery Miles 4 940 You Save R204 (29%)

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The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way. A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization-whether you're an executive, manager, or frontline worker who deals with customers every day. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. The book features fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, telecommunications, and more. Jeffrey K. Liker is Professor of Industrial and Operations Engineering, University of Michigan, and President of Liker Lean Advisors, LLC. He is the author of The Toyota Way and other related books. Karyn Ross is a lean consultant and executive coach with a Lean Six Sigma Black Belt from Rochester Institute of Technology.

General

Imprint: McGraw-Hill Education
Country of origin: United States
Release date: September 2016
First published: 2017
Authors: Jeffrey K. Liker • Karyn Ross
Dimensions: 236 x 198 x 37mm (L x W x T)
Format: Hardcover - Cloth over boards
Pages: 448
Edition: Ed
ISBN-13: 978-1-259-64110-7
Categories: Books > Business & Economics > Business & management
Books > Business & Economics > Industry & industrial studies
Books > Professional & Technical > Transport technology
Books > Business & Economics > Business & management > Management & management techniques
Books > Business & Economics > Industry & industrial studies > Manufacturing industries
Books > Professional & Technical > Transport technology > Automotive technology
Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
Books > Business & Economics > Industry & industrial studies > Manufacturing industries > Road vehicle manufacturing industry
Books > Professional & Technical > Transport technology > Automotive technology > Automotive (motor mechanic) skills
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Books > Business & Economics > Promotions
LSN: 1-259-64110-4
Barcode: 9781259641107

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