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The Tyranny of Metrics (Hardcover)
Loot Price: R554
Discovery Miles 5 540
You Save: R164
(23%)
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The Tyranny of Metrics (Hardcover)
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List price R718
Loot Price R554
Discovery Miles 5 540
You Save R164 (23%)
Expected to ship within 12 - 17 working days
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How the obsession with quantifying human performance threatens our
schools, medical care, businesses, and government Today,
organizations of all kinds are ruled by the belief that the path to
success is quantifying human performance, publicizing the results,
and dividing up the rewards based on the numbers. But in our zeal
to instill the evaluation process with scientific rigor, we've gone
from measuring performance to fixating on measuring itself. The
result is a tyranny of metrics that threatens the quality of our
lives and most important institutions. In this timely and powerful
book, Jerry Muller uncovers the damage our obsession with metrics
is causing-and shows how we can begin to fix the problem. Filled
with examples from education, medicine, business and finance,
government, the police and military, and philanthropy and foreign
aid, this brief and accessible book explains why the seemingly
irresistible pressure to quantify performance distorts and
distracts, whether by encouraging "gaming the stats" or "teaching
to the test." That's because what can and does get measured is not
always worth measuring, may not be what we really want to know, and
may draw effort away from the things we care about. Along the way,
we learn why paying for measured performance doesn't work, why
surgical scorecards may increase deaths, and much more. But metrics
can be good when used as a complement to-rather than a replacement
for-judgment based on personal experience, and Muller also gives
examples of when metrics have been beneficial. Complete with a
checklist of when and how to use metrics, The Tyranny of Metrics is
an essential corrective to a rarely questioned trend that
increasingly affects us all.
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