Managing People For Service Advantage (Paperback)

Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. Managing People for Service Advantage will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and productive service employees. This book is the ninth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.

General

Imprint:	World Scientific Publishing Co Inc (USA)
Country of origin:	United States
Series:	Winning In Service Markets Series, 9
Release date:	November 2017
First published:	2018
Authors:	Jochen Wirtz
Format:	Paperback
Pages:	91
ISBN-13:	978-1-944659-33-2
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
LSN:	1-944659-33-1
Barcode:	9781944659332

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