Infused with wisdom and a strong dose of humor, "Making Hostile
Words Harmless" offers therapists and their clients a unique
collection of effective exercises and bully-busting responses
guaranteed to diffuse difficult exchanges. Filled with helpful
tools, the book uses the martial art of Aikido, or the 'way of
harmony' to teach the 'verbal arts' of confirming, inquiring,
understanding, and evoking.
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