The "New York Times" and "Washington Post" bestseller that
changed the way millions communicate
" "Crucial Conversations"] draws our attention to those defining
moments that literally shape our lives, our relationships, and our
world. . . . This book deserves to take its place as one of the key
thought leadership contributions of our time."
--from the Foreword by Stephen R. Covey, author of "The 7 Habits of
Highly Effective People"
"The quality of your life comes out of the quality of your
dialogues and conversations. Here's how to instantly uplift your
crucial conversations."
--Mark Victor Hansen, cocreator of the #1 "New York Times"
bestselling series Chicken Soup for the Soul(R)
The first edition of "Crucial Conversations" exploded onto the
scene and revolutionized the way millions of people communicate
when stakes are high. This new edition gives you the tools to:
Prepare for high-stakes situations Transform anger and hurt
feelings into powerful dialogue Make it safe to talk about almost
anything Be persuasive, not abrasive
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