The Department of Homeland Security (DHS) is the third largest
cabinet-level department in the federal government, employing more
than 200,00 staff in a broad range of jobs. Since it began
operations in 2003, DHS employees have reported having low job
satisfaction. DHS employee concerns about job satisfaction are one
example of the challenges the department faces implementing its
missions. The Government Accountability Office (GAO) has designated
the implementation and transformation of DHS as a high risk area,
including its management of human capital, because it represents an
enormous and complex undertaking that will require time to achieve
in an effective and efficient manner. This book examines how DHS's
employee morale compared with that of other federal employees; the
extent to which DHS and selected components have determined the
root causes of employee morale; and the targeted action plan
objectives.
General
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