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ITIL Foundation Exam Study Guide (Paperback, New) Loot Price: R564
Discovery Miles 5 640
You Save: R213 (27%)

ITIL Foundation Exam Study Guide (Paperback, New)

Liz Gallacher, Helen Morris

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List price R777 Loot Price R564 Discovery Miles 5 640 You Save R213 (27%)

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Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabus

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.Offers an introduction to IT service management and ITIL V3 service strategyHighlights the topics of service design and development and the service management processesReviews the building, testing, authorizing, documenting, and implementation of new and changed services into operationAddresses creating and maintaining value for customers through monitoring and improving services, processes, and technologyDownload valuable study tools including practice exams, flashcards, a glossary of key terms and more.

If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

General

Imprint: John Wiley & Sons
Country of origin: United States
Release date: August 2012
First published: October 2012
Authors: Liz Gallacher • Helen Morris
Dimensions: 234 x 187 x 23mm (L x W x T)
Format: Paperback
Pages: 371
Edition: New
ISBN-13: 978-1-119-94275-7
Categories: Books > Computing & IT > Computer certification > General
Books > Business & Economics > Business & management > Management of specific areas > General
LSN: 1-119-94275-6
Barcode: 9781119942757

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