Everything you need to prepare for the ITIL exam - Accredited to
2011 syllabus
The ITIL (Information Technology Infrastructure Library) exam is
the ultimate certification for IT service management. This
essential resource is a complete guide to preparing for the ITIL
Foundation exam and includes everything you need for success.
Organized around the ITIL Foundation (2011) syllabus, the study
guide addresses the ITIL Service Lifecycles, the ITIL processes,
roles, and functions, and also thoroughly explains how the Service
Lifecycle provides effective and efficient IT services.Offers an
introduction to IT service management and ITIL V3 service
strategyHighlights the topics of service design and development and
the service management processesReviews the building, testing,
authorizing, documenting, and implementation of new and changed
services into operationAddresses creating and maintaining value for
customers through monitoring and improving services, processes, and
technologyDownload valuable study tools including practice exams,
flashcards, a glossary of key terms and more.
If you prefer self-study over the more expensive training
course, but you don't want to skimp on information or preparation,
then this study guide is for you.
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