The purpose of this manual is to introduce executives, managers and
human resource development professionals to a process by which they
can conduct a successful employee opinion survey in their
organization. The focus of the manual is on planning, execution and
follow up -- three key elements that are requisites of any
management project. Readers will find that the manual contains a
wealth of valuable information including a step-by-step survey
planning guide, model project schedules, sample survey
announcements to employees, examples of survey reports with
interpretation guidelines and a recommended process for post-survey
follow up response action. All of this information is presented in
a way that will be easily understood and that can be easily applied
or administered by any management level employee. The survey
process presented in this manual is based on action research models
that have been widely accepted in the field of organization
development for many years as well as on the author's 40 years plus
experience as a corporate human resource executive and later as a
management consultant specializing in organizational development.
An important aspect of the recommended survey process is that it is
intended to be modified and adapted to meet the special
requirements or individual circumstances of the reader's
organization.
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