CLIENT, CLARIFY, CREATE, CHANGE, CONFIRM, CONTINUE, CLOSE = THE
SEVEN SECRETS OF CONSULTANCY
""Most change methods are effective. For the most part, each one
is theoretically sound, well-researched, and clearly articulated.
But when they're put in organizations, they fail-at least 70 to 80%
of the time.""
George Smart, Managing Partner, Strategic Development
Incorporated
The definition of a consultant is someone who facilitates
organisational change and provides expertise on technical,
functional and business topics during development or
implementation. In other words a consultant is someone who helps
others to change.
However, change isn't such an easy target to achieve. Research
shows that the vast majority of change programmes fail. On a daily
basis we hear about projects that are delayed, cancelled, over
budget or boycotted by the end user. The problem is that we can
never force people to change - remember the backlash against Jamie
Oliver's healthy school meals campaign where parents handed junk
food to their children through school fences. The key to successful
change is to engage with the end user and help them want to
change.
"The Seven Cs of Consulting "offers a consistent and
collaborative language that helps both consultant and client
deliver value through sustainable change. Based around the author's
highly successful 7Cs model (Client, Clarify, Create, Change,
Confirm, Continue, Close) this approach is simple and accessible
but firmly grounded in research and real life experience.
The 7Cs approach opens up the complexity of sustainable change
to the consultant and client and helps them explore- and then avoid
- the real issues that cause change to fail within a more
professional and trusting relationship.
General
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