How to manage change, and how to ensure continuous improvement:
these are perhaps the two most important challenges confronting
businesses today. And increasingly facilitating is being seen as
the best way to deal with both. Facilitators - and managers
operating in a facilitative style - work on helping individuals,
groups and organizations to enhance their performance. This book
shows how that can be done. The first part deals with the nature of
facilitation and why those involved need to understand the basis of
human behaviour. The second covers the management of change at
different levels. The third provides practical guidelines on the
relevant skills. The fourth looks at the kinds of situation where
facilitators can be effective and includes case studies from a wide
variety of settings. The final part deals with facilitative styles
of management. For any manager or trainer determined to release the
unfulfilled potential of their organization and the people in it,
this book is the ideal starting point.
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