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The Quality of Immigration and Citizenship Services in Namibia (Paperback, New)
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The Quality of Immigration and Citizenship Services in Namibia (Paperback, New)
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Donate to Against Period Poverty
Total price: R920
Discovery Miles: 9 200
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Namibia, like many other countries in the SADC region, is
experiencing a major shift in internal and international migration
patterns to and from the country. The management of these movements
is posing particular challenges and problems. The government
ministry responsible for management (the Ministry of Home Affairs
and Immigration (MHAI)) has sole responsibility for implementing
and managing migration policy and legislation. The Ministry also
manages visa and permanent and temporary residence applications and
approves work permits. At the same time, the Ministry provides a
range of services for Namibian citizens and other legal residents:
the registration of births, deaths and marriages; and the issuing
of identity documents, passports and emergency travel documents The
MHAI has the unfortunate reputation in Namibia of being one of the
most inefficient ministries in the country. a Parliamentary
Standing Committee was appointed in 2005 to look into the operation
of the Ministry. The investigation has led to numerous actions by
the Ministry to try and improve services. These included enhancing
accessibility to services by creating mobile teams that were sent
throughout the country to rural communities. Waiting times for ID
and passport issue were also improved. Other efforts included full
implementation of the Immigration Control Act, a fully computerized
passport system and the computerization of other services. The MHAI
committed itself to constantly reviewing delivery processes and
adopting necessary changes, to a policy promoting zero tolerance of
corruption and to achieving a reliable and effective human resource
management system. The Southern African Migration Project (SAMP),
at the request of the Ministry, conducted a systematic survey of
the quality of services offered to citizens and non-citizens (the
Services Quality Survey or SQS). The main objectives of the SQS
were to compare the opinions of officials about the level and
quality of services with those of the clients receiving these
services; to identify the type of problems and delays that occur in
the delivery of services in Namibia and why they occur; to
determine the extent to which the level and quality of services
provided meet the expectations of clients; and to develop a set of
recommendations to improve the level and quality of service
delivery. The project itself was an independently-funded and
objective survey, and its findings are presented in this volume.
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