Supported employment has been promoted in public policy as an
effective method to help people with disabilities to achieve
involvement in their community and the development of social
skills, friendships and a sense of self worth. In recent years, the
funding, the availability of services to people with more severe
disabilities, the levels of social integration and the poor job
retention rates have been increasingly identified as areas of
concern. This study explores some of the issues and problems in
providing support to people with intellectual disabilities.
Establishing a mutually respecting relationship and "knowing the
person" by building rapport and tailoring support to meet their
individual needs are important. And being able to deal with issues,
both in and out of the workplace, is critical. The findings of this
qualitative study will be useful to all "job coaches" and other
disability support workers by providing new insights into how to
better help and support people with intellectual disabilities.
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