Whether you are brand new to the world of Salesforce communities or
you are looking to take your Community Cloud knowledge to the next
level, this detailed guide will help you to build and manage a
Salesforce community by leveraging the declarative power of the
platform with clicks, not code. Each Salesforce community is a part
of a widespread ecosystem, with thousands of communities and
millions of users active today on Community Cloud. Through valuable
social and business tools, this online platform enables companies
to empower and equip their customers, partners, and employees in
new, powerful ways. In this book, Philip Weinmeister, a Salesforce
MVP and the first-ever recipient of the "Community Cloud MVP"
Trailblazer award, leads you through the ins and outs of Salesforce
communities and provides you with an array of best practices to
deliver top-notch business portals on the Salesforce platform.
Practical Guide to Salesforce Communities is the first book to
comprehensively cover this next-generation offering from
Salesforce, providing real, actionable guidance to help individuals
build effective and engaging online communities. The book takes you
through the entire process: from planning and designing a community
to configuration/build, setup, and administration, all the way to
deployment. Detailed explanations are provided of key components,
templates, and features such as Community Builder, Audience
Targeting, Lightning Bolts, and much more. Additionally,
considerations and best practices are covered, including valuable
tips and insights. What You'll Learn Plan and design a community
Conceptualize how employees, partners, and customers use and
benefit from communities Assess available templates and make an
informed selection decision Use Community Builder and Lightning
components within a Lightning community template Apply topics and
knowledge articles to a community to increase value and adoption
Inject process automation into a community using Workflow, Flow,
and Process Builder Create dynamic and personalized user
experiences with audience targeting Build, export, and import
unique templates with the Lightning Bolt solution framework Provide
community data for members or community managers Who This Book Is
For Salesforce administrators, Salesforce developers, Salesforce
functional architects, Salesforce business analysts, and Salesforce
community managers
General
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