The owner of the world's leading disaster management company
chronicles the unseen world behind the yellow tape, and explores
what it means to be human after a lifetime of caring for the dead.
You have seen Robert A. Jensen--you just never knew it. As the
owner of the world's largest disaster management company, he has
spent most of his adult life responding to tragedy. From the
Oklahoma City bombing, 9/11, and the Bali bombings, to the 2004
South Asian Tsunami, Hurricane Katrina, the 2010 Haitian
Earthquake, and the Grenfell Tower Fire, Jensen has been at the
practical level of international incidents, assisting with the
recovery of bodies, identifying victims, and repatriating and
returning their personal effects to the surviving family members.
He is also, crucially, involved in the emotional recovery that
comes after a disaster: helping guide the families, governments,
and companies involved, telling them what to expect and managing
the unmanageable. As he explains, "If journalists write the first
rough draft of history, I put the punctuation on the past."
Personal Effects is an unsparing, up-close look at the difficult
work Jensen does behind the yellow tape and the lessons he learned
there. The chronicle of an almost impossible and grim job, Personal
Effects also tells Jensen's own story--how he came to this line of
work, how he manages the chaos that is his life, and the personal
toll the repeated exposure to mass death brings, in becoming what
GQ called "the best at the worst job in the world." A rare glimpse
into a world we all see but many know nothing about, Personal
Effects is an inspiring and heartwarming story of survival and the
importance of moving forward, Jensen allows his readers to see over
his shoulder as he responds to disaster sites, uncovers the
deceased, and cares for families to show how a strong will and
desire to do good can become a path through the worst the world can
throw at us.
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