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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Managing the Customer Experience - Turning customers into advocates (Hardcover, Tuttle And Revised Ed.) Loot Price: R520
Discovery Miles 5 200
You Save: R70 (12%)

Managing the Customer Experience - Turning customers into advocates (Hardcover, Tuttle And Revised Ed.)

Shaun Smith, Joe Wheeler

Series: Financial Times Series

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List price R590 Loot Price R520 Discovery Miles 5 200 You Save R70 (12%)

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You need loyal customers, not just satisfied ones. Here's how to manage your customer experience and reap the rewards.

General

Imprint: Financial Times Prentice Hall
Country of origin: United Kingdom
Series: Financial Times Series
Release date: September 2002
First published: 2002
Authors: Shaun Smith • Joe Wheeler
Dimensions: 244 x 158 x 14mm (L x W x T)
Format: Hardcover
Pages: 254
Edition: Tuttle And Revised Ed.
ISBN-13: 978-0-273-66195-5
Categories: Books > Business & Economics > Business & management > Sales & marketing > Sales & marketing management
Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 0-273-66195-7
Barcode: 9780273661955

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