Of all the tech tigers in India, Wipro is one of a handful. that
stands out from the pack. In the past five years, . it has become
one of the most accomplished tech. services providers in the world,
delivering business. value through a combination of process
excellence, . quality frameworks, and service delivery innovation..
Totally dedicated to customer satisfaction, Wipro is. known to go
above and beyond to make customers. happy. Its a move thats paid
off handsomely, with. a 24 percent operating profit in its tech
services. divisionmore than twice the industry average.. .
"Bangalore Tiger" is the story of Wipros transformation. and its
impact on the tech services industry and. the rules of global
competition. "BusinessWeek" senior. writer Steve Hamm takes you
inside the halls of this. transnational phenomenon to reveal the
true secrets. of Wipros superior business: its people, principles,
. and core competencies..
From Wipros triumphs to its missteps, Hamm. mines a treasure of
business lessons, explaining how. and, more important, why it is
necessary to: . Expand quickly without stumbling. Follow the new
rules for outsourcers. Innovate every dayor else. Be obsessive
about customers. Motivate employees the Wipro way. Plan three years
ahead to prepare. for rapid growth.
Hamm also gives you a rare glimpse into the mind of. Wipros
charismatic chairman and thought leader, Azim. Premji. Guiding
Wipros growth every step of the way, . Premji was one of the first
business leaders in India to. decree that his company would not pay
bribes. Youll. see how his adoption of world-class business
processes. helped Wipro thriveand how Wipro is helping to fulfill.
his dream of a bettereducated, more prosperous India.. Removing the
shroud of secrecy around Indian. management principles, Hamm
provides a real-world. blueprint for operating a successful
transnational. organization, as viewed through the eye of the.
Bangalore Tiger..
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