Establishing, developing, or promoting a brand or product in a
market stems from aligning of divisions within an organization,
with the perspective of providing value to customers - an idea
which is known as internal marketing. Unlike external marketing,
internal marketing ensures that organizational divisions are
aligned in the marketing strategies, so that the resultant external
marketing is effective and not impeded by internal shortcomings.
This book provides a comprehensive review of internal marketing
research and illustrates the role of internal marketing in
enhancing the capabilities of a company's internal resources.
Putting forward a guiding principle for business practices by
considering such questions from a multilateral perspective, this
book is a must-read for practitioners and academics alike.
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