ITIL Service Design 2011 (Paperback, 2nd Ed., 2011)

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the 'design coordination' process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalog.

General

Imprint:	The Stationery Office
Country of origin:	United Kingdom
Release date:	July 2011
First published:	July 2011
Authors:	The Cabinet Office
Editors:	The Stationery Office
Dimensions:	279 x 216 x 28mm (L x W x T)
Format:	Paperback
Pages:	456
Edition:	2nd Ed., 2011
ISBN-13:	978-0-11-331305-1
Categories:	Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management Books > Computing & IT > Computer hardware & operating systems > Systems management Books > Computing & IT > Computer communications & networking > General
LSN:	0-11-331305-5
Barcode:	9780113313051

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