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ITIL Service Strategy 2011 (Paperback, 2nd Ed., 2011)
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ITIL Service Strategy 2011 (Paperback, 2nd Ed., 2011)
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The ITIL 2011 Editions have been updated for clarity, consistency,
correctness and completeness. ITIL Service Strategy provides a view
of ITIL that aligns business and IT so that each brings out the
best in the other. It ensures that every stage of the service
lifecycle stays focused on the business case and relates to all the
companion process elements that follow. Subsequent titles will link
deliverables to meeting the business goals, requirements and
service management principles described in this publication. Key
features: The updated ITIL publications share a similar standard
structure (including generic content in Chapters 1, 2 and 6), to
improve consistency and aid navigation. Some content has been
reorganized to improve flow and readability, and ensure alignment
across the suite - including clarification around interfaces, and
inputs and outputs across the service lifecycle. Terminology has
been clarified and made consistent across the publications and the
ITIL glossary.
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