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The Social Construction of Knowledge in Mission-Critical Environments - Lessons from the Flight Deck (Paperback, Softcover reprint of the original 1st ed. 2019)
Loot Price: R2,789
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The Social Construction of Knowledge in Mission-Critical Environments - Lessons from the Flight Deck (Paperback, Softcover reprint of the original 1st ed. 2019)
Series: Innovation, Technology, and Knowledge Management
Expected to ship within 10 - 15 working days
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This volume analyzes real in-flight communications to explain the
dynamics of knowledge construction. With the use of a grounded
theory approach, real-life scenarios for in-depth interviews with
aviation informants were developed and analyzed using discourse
analysis. The study revealed aspects of tacit knowledge and
expertise behavior that develop in mission-critical environments.
Among the findings, the author discovered: * Silence is an
interactional element and a substantial contributing factor to both
completed flights and aviation incidents/accidents * Hesitation is
an early reaction when situational awareness is lacking * The
aviation sub-cultures contain several distinct micro-cultures which
affect professional responsibility and decision making in
micro-environments * Human errors should be acknowledged, discussed
and repaired by all actors of the flight model * Non-verbal
communication in institutional settings and mediated environments
is instrumental to safe and efficient operations The results
suggest fruitful applications of theory to explore how knowledge is
generated in highly structured, high-risk organizational
environments, such as hospitals, nuclear plants, battlefields and
crisis and disaster locations. Katerinakis explains the emergent
knowledge elements in communication command with messages
"spoken-heard-understood-applied," from multiple stakeholders...
The interplay of theory and real-flight examples, with key
interlocutors, creates a valuable narrative both for the expert
reader and the lay-person interested in the insights of hospitals,
nuclear plants, battlefields, safety and rescue systems, and crisis
and disaster locations. Ilias Panagopoulos, PhD Command Fighter
Pilot, Col (Ret) Senior Trainer, Joint Aviation Authorities (JAA)
Training Organisation Safety Manager, NATO Airlift Management
Programme In this path-breaking work, Theodore Katerinakis brings
the study of human communication to the airplane cockpit as a
knowledge environment. Toward that end, drawing on his own
experience with the Air Force and Aviation Authorities and
interviews with flight controllers and scores of pilots,
Katerinakis both builds on moves beyond human factors research and
ecological psychology... It is a work of theoretical value across
disciplines and organizational settings and of practical importance
as well. His lively narrative adds to translational research by
translating knowledge or evidence into action in mission-critical
systems. Douglas V. Porpora, PhD Professor of Sociology &
Director Communication, Culture and Media Drexel University
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