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Showing 1 - 25 of 108 matches in All departments

Research Handbook on Employee Turnover (Paperback): George Saridakis, Cary Cooper Research Handbook on Employee Turnover (Paperback)
George Saridakis, Cary Cooper
R950 Discovery Miles 9 500 Ships in 10 - 15 working days

Covering the period of the financial crisis, this Research Handbook discusses the degree of importance of different driving forces on employee turnover. The discussions contribute to policy agendas on productivity, firm performance and economic growth. The contributors provide a selection of theoretical and empirical research papers that deal with aspects of employee turnover, as well as its effects on workers and firms within the current socio-economic environment. It draws on theories and evidence from economics, management, social sciences and other related disciplines. With its interdisciplinary approach, this book will appeal to a variety of students and academics in related fields. It will also be of interest to policy makers, HR experts, firm managers and other stakeholders.

A Research Agenda for Human Resource Management (Paperback): Paul Sparrow, Cary Cooper A Research Agenda for Human Resource Management (Paperback)
Paul Sparrow, Cary Cooper
R697 Discovery Miles 6 970 Ships in 10 - 15 working days

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This state-of-the-art book takes a forward-looking perspective on the field of Human Resource Management (HRM). Each contribution takes a view, or position, on the likely development of the HR function, and identifies interesting areas and subjects of research that would help address this future positioning. The book's expert contributors provide short and succinct reviews of 12 key topics in strategic HRM, including HR strategy and structure, talent management, selection, assessment and retention, employee engagement, workplace well-being, leadership, HR analytics, productivity, innovation, and globalisation. Each chapter identifies the strengths and gaps in our knowledge, maps out the important intellectual boundaries for their field, and outlines current and future research agendas and how these should inform practice. In examining these strategic topics the authors point to the key interfaces between the field of HRM and cognate disciplines, enabling researchers and practitioners to understand the models and theories that help tie this agenda together. Offering a comprehensive guide to current research and pioneering perspectives for future avenues of inquiry, this Research Agenda will be essential reading for academics, practitioners and researchers in the field of HRM.

Human Resource Management in the Nonprofit Sector - Passion, Purpose and Professionalism (Hardcover): Ronald J. Burke, Cary... Human Resource Management in the Nonprofit Sector - Passion, Purpose and Professionalism (Hardcover)
Ronald J. Burke, Cary Cooper
R2,749 Discovery Miles 27 490 Ships in 10 - 15 working days

This impressive book assembles the latest research findings and thinking on the management of voluntary/nonprofit sector organizations and the effective utilization of both paid staff and volunteers. The authors expertly look into the challenges faced by this sector and the growing role that it plays in society. They review HRM in the voluntary sector and discuss the challenges of bringing about best practices, as well as suggesting how to improve leadership of voluntary/nonprofit organizations. Non-profit organizations serve several useful purposes in society and exist in every country in the world. Like organizations in other sectors, non-profit organizations now have to do more with less. This book indicates the ways in which human resource management policies and practices can improve the effectiveness of non-profit organizations. The authors consider the roles played by non-profit organizations in effective leadership and its development, developing the non-profit brand, enhancing learning and skills development of both paid staff and volunteers and encouraging and supporting organizational change. They also examine how university-based education programs are developing talent in the non-profit sector. This timely book will prove invaluable to academics and doctoral students interested in all aspects of management within the non-profit/voluntary sector. Government professionals working in this sector will also find this compendium insightful.

A Research Agenda for Human Resource Management (Hardcover): Paul Sparrow, Cary Cooper A Research Agenda for Human Resource Management (Hardcover)
Paul Sparrow, Cary Cooper
R2,473 Discovery Miles 24 730 Ships in 10 - 15 working days

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This state-of-the-art book takes a forward-looking perspective on the field of Human Resource Management (HRM). Each contribution takes a view, or position, on the likely development of the HR function, and identifies interesting areas and subjects of research that would help address this future positioning. The book's expert contributors provide short and succinct reviews of 12 key topics in strategic HRM, including HR strategy and structure, talent management, selection, assessment and retention, employee engagement, workplace well-being, leadership, HR analytics, productivity, innovation, and globalisation. Each chapter identifies the strengths and gaps in our knowledge, maps out the important intellectual boundaries for their field, and outlines current and future research agendas and how these should inform practice. In examining these strategic topics the authors point to the key interfaces between the field of HRM and cognate disciplines, enabling researchers and practitioners to understand the models and theories that help tie this agenda together. Offering a comprehensive guide to current research and pioneering perspectives for future avenues of inquiry, this Research Agenda will be essential reading for academics, practitioners and researchers in the field of HRM.

Handbook of Research on the Psychological Contract at Work (Hardcover): Yannick Griep, Cary Cooper Handbook of Research on the Psychological Contract at Work (Hardcover)
Yannick Griep, Cary Cooper
R4,231 Discovery Miles 42 310 Ships in 10 - 15 working days

The psychological contract is considered a critical construct in organizational behavior literature because it informs employee emotions, attitudes, and behaviors in the workplace. Although the psychological contract has been explored extensively over the last 50 years, numerous theoretical, conceptual, empirical, methodological, and analytical changes have pushed the field forward. As such, it is time to take stock and move forward. The contributors to this Handbook explore in detail this important component of modern management thinking. This volume's objective is to challenge and refine the way scholars think about the psychological contract in the workplace by evaluating current assumptions embedded in psychological contract research, proposing new conceptual and theoretical developments, introducing dynamic psychological contract processes and offering new methodological and analytical developments. It concludes with a chapter, by leading researchers, outlining a proposed research agenda to further our understanding going forward. Academic audiences - faculty, graduate students - and others working in organizational behaviour and industrial and organizational psychology will value the theoretical aspects of this study as well as the new and exciting methodological propositions and elaborations. And evidence-based management practitioners will find interest in the chapters dealing with psychological contract breach and overcoming the aftermath of breach perceptions as they may inform policy and interventions.

Women and Management (Hardcover): Caroline Gatrell, Cary Cooper, Ellen E. Kossek Women and Management (Hardcover)
Caroline Gatrell, Cary Cooper, Ellen E. Kossek
R12,056 Discovery Miles 120 560 Ships in 10 - 15 working days

Since the enactment of the gender equality laws in the USA in the mid 1970s, scholars and policy makers have placed much focus on the situation of women within management. In this authoritative collection, the editors have brought together seminal articles by leading academics to demonstrate that there continue to be differences between equal opportunities policies and work place practices. Areas covered in this excellent two-volume set include career breaks and the gender pay gap, women and work-life integration, the glass ceiling, and gender and diversity. This topical collection will be of immense value to scholars researching women in management and gender in management for many years to come.

How Can HR Drive Growth? (Hardcover): George Saridakis, Cary Cooper How Can HR Drive Growth? (Hardcover)
George Saridakis, Cary Cooper
R2,749 Discovery Miles 27 490 Ships in 10 - 15 working days

The ten up-to date research studies that are presented in this book provide new insights into the HR academic literature. The chapters provide clear lessons that can be learnt from, along with strategies, approaches and processes in which HR could be used by both practitioners and policy makers to drive growth. The book shows how suitable strategy can increase workforce knowledge, leadership skills, entrepreneurial spirit, organizational involvement, safety and well-being and how HR can enhance performance within small and large, private and public, single-site and multi-site firms. This book explores cross-disciplinary human resources literature and up-to-date trends and directions relevant to academics, research students, policy makers, the business world and other stakeholders.

Research Handbook on Employee Turnover (Hardcover): George Saridakis, Cary Cooper Research Handbook on Employee Turnover (Hardcover)
George Saridakis, Cary Cooper
R4,014 Discovery Miles 40 140 Ships in 10 - 15 working days

Covering the period of the financial crisis, this Research Handbook discusses the degree of importance of different driving forces on employee turnover. The discussions contribute to policy agendas on productivity, firm performance and economic growth. The contributors provide a selection of theoretical and empirical research papers that deal with aspects of employee turnover, as well as its effects on workers and firms within the current socio-economic environment. It draws on theories and evidence from economics, management, social sciences and other related disciplines. With its interdisciplinary approach, this book will appeal to a variety of students and academics in related fields. It will also be of interest to policy makers, HR experts, firm managers and other stakeholders.

Managing Value-Based Organizations - It's Not What You Think (Hardcover): Bruce Hoag, Cary Cooper Managing Value-Based Organizations - It's Not What You Think (Hardcover)
Bruce Hoag, Cary Cooper
R2,725 Discovery Miles 27 250 Ships in 10 - 15 working days

Managing Value-Based Organizations argues that those who fail to understand management history are destined to repeat it. Research has shown that despite the prodigious output of management books, managers still have little idea why there is so much change in the world of work or what they can do about it. Most, it seems, are still waiting for the dust to settle, expecting instead that in the near future they will be able to go back to doing things the way they have always done them. This highly innovative and accessible book takes a historical look at how the organization and management of work has changed since before the Industrial Revolution and uses this as a basis to explain: * how and why organizations and management behavior have evolved over the past 500 years * the importance of understanding how organizations are changing today and what they will become in the future * what new organizations will look like and how managers will have to change to be effective in them, and * how managers can change their organization from one which is locked in tradition to one which is flexible enough to respond positively to constant change. Revealing both the practicalities and theories behind surviving upheaval in the workplace, academics, business managers and HR managers alike will find this book to be a fascinating and invaluable read.

The Multi-generational and Aging Workforce - Challenges and Opportunities (Hardcover): Ronald J. Burke, Cary Cooper,... The Multi-generational and Aging Workforce - Challenges and Opportunities (Hardcover)
Ronald J. Burke, Cary Cooper, Alexander-Stamatios G. Antoniou
R3,323 Discovery Miles 33 230 Ships in 10 - 15 working days

The workforce is aging as people live longer and healthier lives, and mandatory retirement has become a relic of the past. Though workforces have always contained both younger and older employees the age range today has expanded, and the generational gap has become more distinct. This book advocates the need for talented employees of all ages as a way to prevent potential skill shortages and considers both the challenges and opportunities that these changes raise for individual organizations. The expert contributors discuss benefits including greater employee diversity with regards to knowledge, skills experience and perspectives, as well as challenges involving potential generational tensions, stereotypes and age biases. They further place an emphasis on initiatives to create generation-friendly workplaces; these involve fostering lifelong learning, tackling age stereotypes and biases, employing reverse mentoring where younger employees mentor older employees, and offering older individuals career options including phased retirement, bridge employment and encore careers. This wide-reaching book will be of use to academics, PhD students, human resource specialists, managers and government policy makers interested in the aging and multigenerational workforce.

Handbook of Research on Work-Life Balance in Asia (Hardcover): Luo Lu, Cary Cooper Handbook of Research on Work-Life Balance in Asia (Hardcover)
Luo Lu, Cary Cooper
R3,751 Discovery Miles 37 510 Ships in 10 - 15 working days

In Asian societies, work and family issues are only recently beginning to gain attention. The pressure of rapid social change and increasing global competition is compounded by the long hours work culture, especially in the Pan-Confucian societies such as Mainland China, Hong Kong, Taiwan, Singapore, Japan, and South Korea. Furthermore, with the rising female labor participation, more and more Asian employees are now caught between the demands of work and family life. The aim of this Handbook is, thus, to shed new light on work-life balance in Asia by adopting a distinct Asian perspective in theory, research and practice. It provides a state-of-the-art collection of evidence from studies, and empirical research, to explain why and how work and family interference arises and affects well-being for Asian adults; and further address the topics through both a mono-cultural and cross-cultural analysis, with the help of expert contributors in the field. Students and scholars will find the comprehensive and updated review of empirical evidence useful in their research. The book also provides a thoughtful reflection on governmental and organizational family-friendly practices in major Asian societies, which will be of interest to practitioners in the field of management, business and investing.

Occupational Health and Safety for Small and Medium Sized Enterprises (Hardcover): E.Kevin Kelloway, Cary Cooper Occupational Health and Safety for Small and Medium Sized Enterprises (Hardcover)
E.Kevin Kelloway, Cary Cooper
R2,340 Discovery Miles 23 400 Ships in 10 - 15 working days

Small and medium sized enterprises constitute the vast majority of businesses in most developed economies. Although a large number of people are employed in such organizations, research and practice in occupational health and safety has largely ignored the unique challenges of this sector. In this highly relevant book, international experts in the field summarize existing knowledge and identify the best practices for enhancing occupational health and safety in small and medium sized enterprises. The authors specifically identify solutions that are appropriate for small businesses. Covering a full range of topics from traditional safety to psychosocial health, this insightful book will appeal to multidisciplinary audience, including researchers and graduate students in occupational health psychology; academics in the area of small business; practicing occupational health psychologists; as well as small business owners.

Classics in Management Thought (Hardcover): Cary Cooper Classics in Management Thought (Hardcover)
Cary Cooper
R15,255 Discovery Miles 152 550 Ships in 10 - 15 working days

Classics in Management Thought presents by theme an authoritative selection of the most important articles in management published during the last fifty years. Under the general editorship of Cary Cooper, an international panel of leading management thinkers have identified those published articles and papers which in their view provide the essential foundations of modern management thought. These articles and papers were originally published in a wide range of journals and books many of which will not be available in scholarly libraries. Classics in Management Thought is an essential reference to the relatively few path-breaking articles that have shaped management science in key areas such as decision making, leadership, motivation and all aspects of organizational behaviour. It will be an essential companion for both scholars and practitioners in management.

The Economic Crisis and Occupational Stress (Hardcover): Ritsa Fotinatos-Ventouratos, Cary Cooper The Economic Crisis and Occupational Stress (Hardcover)
Ritsa Fotinatos-Ventouratos, Cary Cooper
R1,934 Discovery Miles 19 340 Ships in 10 - 15 working days

The global economic crisis of 2008 caused the collapse of the world's financial institutions, large-scale unemployment, the devaluing of housing stocks leading to mortgage defaults and left many countries in debt, unable to meet their financial obligations. The consequences of this in the workplace were substantial and for those who remained employed, longer working hours, heavier workloads, an insecure working environment and micro-management became manifest. Examining the impact of the recession on organizations and individuals at work, this book explores the long lasting effect the crisis will have on workplaces for the future. The book is divided into three parts: in Part I, a historical economic review is provided for the reader. In Part II, an assessment is given on how occupational stress in the 21st Century has impacted the working environment in a host of negative ways. In Part III, the authors address unique coping strategies to be applied at the individual, organizational and societal levels in the future. An insightful and thorough account of how the economic crisis has unfolded on an international scale is presented and the profound psychological impact that this recession has had on the workplace assessed. Such comprehension will be invaluable for students and academics in the social sciences, organisational and social psychologists and practitioners of occupational health.

Women, Business and Leadership - Gender and Organisations (Hardcover): Alexander-Stamatios Antoniou, Cary Cooper, Caroline... Women, Business and Leadership - Gender and Organisations (Hardcover)
Alexander-Stamatios Antoniou, Cary Cooper, Caroline Gatrell
R3,438 Discovery Miles 34 380 Ships in 10 - 15 working days

This book explores the range of challenges faced by women in business and leadership today, identifying how far we need to progress before women in business experience the same level of advancement as men. Including a range of different viewpoints, the book analyses women's position at work from three perspectives: the constraints affecting women's career advancements, gender-specific challenges to women in leadership roles, and women's experiences of undertaking these roles while trying to maintain a work-life balance. By highlighting the specific disadvantages relating to gender, chapters outline the extent of change needed culturally, as well as through policy and attitude, if women are to achieve parity with their male counterparts. Researchers and students of gender in management, leadership and organisation studies will find this a thought-provoking read, particularly those studying work-family balance and the future paths to breaking the glass ceiling for women in business.

Employee Well-being Support - A Workplace Resource (Hardcover): Andrew Kinder, Rick Hughes, Cary Cooper Employee Well-being Support - A Workplace Resource (Hardcover)
Andrew Kinder, Rick Hughes, Cary Cooper
R3,118 R2,043 Discovery Miles 20 430 Save R1,075 (34%) Ships in 10 - 15 working days

Employees have a set of needs as part of the 'psychological contract' of employment. However, organizations operate for a reason and they too have agendas and needs. It is how the two come together that determines the capacity for good human relations and optimum productivity. Employee Well-being Support is an edited collection of expert contributions that explores all key issues in this increasingly critical area.

Human Resource Management in the Public Sector (Hardcover): Ronald J. Burke, Andrew J Noblet, Cary Cooper Human Resource Management in the Public Sector (Hardcover)
Ronald J. Burke, Andrew J Noblet, Cary Cooper
R3,021 Discovery Miles 30 210 Ships in 10 - 15 working days

This insightful book presents current thinking and research evidence on the role of human resource management policies and practices in increasing service quality, efficiency and organizational effectiveness in the public sector. Internationally, public sector organisations face enormous challenges, including increasingly uncertain political and economic environments, more vigilant and cost-conscious governments, rapidly evolving community needs and an ageing workforce. This collection examines a range of HRM-related topics that will influence the capacity of public sector agencies to negotiate and respond to the challenges ahead. These topics include managing public sector human resources during an economic downturn, enhancing the satisfaction and motivation of public sector employees, attracting and retaining talent, leadership development, and case studies in successful public sector organizational change. With each chapter drawing on the latest research, but also emphasizing the practical implications, this collection is suitable for practitioners, researchers and students alike. It will also be valuable for HR specialists and managers of HR units in the public sector.

Research Companion to Organizational Health Psychology (Hardcover, illustrated edition): Alexander-Stamatios G. Antoniou, Cary... Research Companion to Organizational Health Psychology (Hardcover, illustrated edition)
Alexander-Stamatios G. Antoniou, Cary Cooper
R5,856 Discovery Miles 58 560 Ships in 10 - 15 working days

The rapid and sweeping changes in the economy, technology, work practices and family structures mean that organizational health psychology has never been so essential for understanding stress in the workplace. This timely Research Companion is essential reading to advance the understanding of healthy behaviours within working environments and to identify problems which can be the cause of illness. Containing both theoretical and empirical contributions written by distinguished academics working in Europe, North America and Australia, the book covers leading edge topics ranging from current theories of stress, stress management, and stress in specific occupational groups, such as doctors and teachers, to the relationship of stress with well-being. It provides systematic approaches towards practical actions and stress interventions in working environments and a solid theoretical framework for future research. It will be an essential companion to research on psychology and medicine as well as stress.

Human Resource Management in Small Business - Achieving Peak Performance (Paperback): Cary Cooper, Ronald J. Burke Human Resource Management in Small Business - Achieving Peak Performance (Paperback)
Cary Cooper, Ronald J. Burke
R1,112 Discovery Miles 11 120 Ships in 10 - 15 working days

Human Resource Management in Small Business fills a gap in our understanding of economic performance. Small businesses are more numerous, have more employees, and contribute more to the economies of nations throughout the world than do large organizations. This book examines a range of issues, including the significance of human resource management (HRM) practices to small business success, the management of work hours and work stressors, work and family issues, succession planning, employee recruitment and selection, and managing staff. It also explores how individuals develop HRM skills, and learn from their own and others' experiences. The role of HRM practices in successful small businesses is illustrated through a range of case studies. Including contributors who are internationally recognized academics from a range of countries, this book will prove to be an essential resource for postgraduate students and academics in management. Professional managers and owners in SMEs will also discover great insights from this admirable book.

Managing the Risk of Workplace Stress - Health and Safety Hazards (Paperback): Sharon Clarke, Cary Cooper Managing the Risk of Workplace Stress - Health and Safety Hazards (Paperback)
Sharon Clarke, Cary Cooper
R1,118 Discovery Miles 11 180 Ships in 10 - 15 working days


Working in a stressful environment not only increases the risk of physical illness or distress, but also increases the likelihood of workplace accidents. While legislation provides some guidelines for risk assessment of physical hazards, there remains limited guidance on the risks of psychosocial hazards, such as occupational stress.
This book takes the risk management approach to stress evaluation in the workplace, offering practical guidelines for the audit, assessment and mitigation of workplace stressors. Based on both research and case-studies, this book provides a comprehensive source of theoretical and practical information for students and practitioners alike.
This book includes chapters on:
*environmental stress factors
* psychological stress factors
*work-related accidents
*job stress evaluation methods
With its up-to-date approach to a fascinating area of study, Managing the Risk of Workplace Stress is key reading for all students of organizational psychology and those responsible for workplace safety.

The Concise Blackwell Encyclopedia of Management (Paperback): Cary Cooper, Chris Argyris The Concise Blackwell Encyclopedia of Management (Paperback)
Cary Cooper, Chris Argyris
R1,121 R1,038 Discovery Miles 10 380 Save R83 (7%) Ships in 10 - 15 working days

Authoritative and comprehensive yet concise and convenient, this is the definitive single volume reference guide to the management sciences. In 1400 entries totalling half a million words, it covers all the concepts, terminology and techniques of management theory and practice.

Compiled by an international team of editors from eleven of the world's top business schools, it provides definitions and discussions written by leading researchers at Harvard, Stanford, Duke, London Business School and many other leading institutions.

Entries range between concise definitions of terms and longer 5,000 word essays reviewing today's understanding of central concepts in management theory. Throughout, the book combines academic rigor with clarity and accessibility.

For the student of business and management, the "Concise Encyclopaedia" will be an essential "vade mecum" for their studies; for the specialist, it offers insights from leading researchers; for the working manager it will be a one stop guide to today's management theory.

The Crisis Book (Hardcover): Rick Hughes, Andrew Kinder, Cary Cooper The Crisis Book (Hardcover)
Rick Hughes, Andrew Kinder, Cary Cooper 1
R262 R176 Discovery Miles 1 760 Save R86 (33%) Ships in 10 - 15 working days

It seems everyday we encounter a "crisis" or difficult issue of some sort that affects our work. Such difficulties can come from within work (eg, a difficult client or boss, missing a target or deadline, rejection of a proposal or plan, feeling undervalued) or outside of it (eg, personal issues such as family, relationships, debt, alcohol). All have the potential to trigger stress, anxiety...and lead to crisis mode.This practical book offers strategies and guidance to coping with and surviving a range of crisis moments and issues that affect our ability to perform at work. Written by expert coaches, the book helps anyone to develop a series of competencies in order to help us manage crisis points and improve our personal resilience. This book is part of the highly successful Concise Advice series.

International Review of Industrial and Organizational Psychology 2007 (Hardcover, Volume 22): Gerard P. Hodgkinson, J. Kevin... International Review of Industrial and Organizational Psychology 2007 (Hardcover, Volume 22)
Gerard P. Hodgkinson, J. Kevin Ford; Created by Cary Cooper, Ivan T. Robertson
R3,718 R3,315 Discovery Miles 33 150 Save R403 (11%) Ships in 10 - 15 working days

This is the twenty-second in the most prestigious series of annual volumes in the field of industrial and organizational psychology. The series provides authoritative and integrative reviews of the key literature of industrial psychology and organizational behaviour. The chapters are written by established experts and topics are carefully chosen to reflect the major concerns in both the research literature and in current practice.

As in previous works in the series, this twenty-second volume provides scholarly, up to the minute reviews and updates of theory and research, covering developments across a wide range of established areas and emerging issues, including: socialization in organizational contexts, assessing the costs and benefits of human resources, strategies for reducing work-family conflict, coping research and measurement in the context of work related stress, and conducting applied research in a changing world of work. Each chapter offers a comprehensive and critical survey of the chosen topic, and each is supported by a valuable bibliography. For advanced students, academics and researchers, as well as professional psychologists and managers, this remains the most authoritative and current guide to new developments and established knowledge in the field of industrial and organizational psychology.

Contributors to Volume 22

Linda Argote, "USA"

Blake E. Ashforth, "USA"

Rabi S. Bhagat, "USA"

Wayne F. Cascio, "USA"

Jeanette N. Cleveland, "USA"

Cary L. Cooper, "UK"

Philip Dewe, "UK"

Spencer H. Harrison, "USA"

Debra A. Major, "USA"

Elaine Pulakos, "USA"

Anne Marie Ryan, "USA"

Gergana Todorova, "USA"

David M. Sluss,"USA"

Pamela K. Steverson, "USA"

James R. Van Scotter, "USA"

Karen South Moustafa, "USA"

The Apology Impulse - How the Business World Ruined Sorry and Why We Can't Stop Saying It (Paperback): Cary Cooper, Sean... The Apology Impulse - How the Business World Ruined Sorry and Why We Can't Stop Saying It (Paperback)
Cary Cooper, Sean O'meara 1
R385 R308 Discovery Miles 3 080 Save R77 (20%) Ships in 5 - 10 working days

Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret.

We have become addicted to apologies but immune from saying sorry.

In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once.

This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all.

The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologise way too much and say sorry far too infrequently.

Wellbeing: A Complete Reference Guide - Wellbeing in Children and Families (Hardcover, Volume I): Cary Cooper Wellbeing: A Complete Reference Guide - Wellbeing in Children and Families (Hardcover, Volume I)
Cary Cooper; Edited by (board members) Susan H. Landry
R3,655 R3,261 Discovery Miles 32 610 Save R394 (11%) Ships in 10 - 15 working days

This is a wide-ranging look at the factors which positively and negatively affect the wellbeing of children and families. * Discusses core developmental competencies for later life, the role of the family, the impact of different settings, and factors associated with lower levels of wellbeing * Brings together the latest research from leaders in the field of child development * Outlines important recommendations for families, caregivers, educators, social workers, and policymakers to assure and increase child wellbeing * Part of the six-volume Wellbeing: A Complete Reference Guide, which brings together leading research from across the social sciences

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