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This volume features sociological research and theory on gender and
sexuality in the workplace, and identifies how organizations can
achieve a gender-balanced and sexually-diverse work force. While
identifying characteristics of work organizations that have made
important strides to achieving equality in the workplace, articles
also detail how women and sexual minorities continue to face
discrimination, harassment, and exclusion. Special attention is
paid to how race and class shape the experience of discrimination
for these groups. Topics discussed are wide-ranging and include:
gender discrimination and the wage gap; sexual minorities (LGBT
workers); homophobic and 'gay friendly' workplaces; sexual
harassment; sex in the workplace; sex work and sex workers; gender
equity policies; transgender workers; men and women in
non-traditional jobs; occupational gender segregation; and, gender
difference in work hours. "The Research in the Sociology of Work"
series is proud to publish the works of new and established
scholars on these important topics, including both quantitative and
qualitative studies, as well as review essays that set the agenda
for future sociological analysis.
Service quality is at the forefront of how the leisure, events,
tourism and sport (LETS) sectors operate. An important
consideration for any business, and therefore any student of the
subject, this new edition of a successful textbook addresses the
key points and principles of managing service quality across the
industry sector. Fully updated and enhanced, it: - Covers areas
such as the experience economy, capacity management and service
culture, as well as methods for measuring quality and satisfaction.
- Includes numerous case studies to help students apply
classroom-based theory to practice. - Is packed with
student-friendly pedagogy and full colour illustrations throughout
to enhance the learning experience. Considering the underpinning
theory of service quality, this book informs the reader of the
practical application of service quality management tools and
techniques in an industry with distinctive features and challenges.
An invaluable read for students within the LETS sectors, it also
provides a useful refresher for practitioners working in the
industry.
This study sought to determine the effectiveness of balancing
career goals and family among Jamaican professional women and to
ascertain their perceptions regarding their academic institution's
support. The study surveyed 237 professional women who were
studying with a family. Four hypotheses were analyzed using
descriptive statistics and ANOVA. The findings revealed no
significance in the level of importance they place on advancing
their career goals and their perceptions of the challenges that
exist in being a wife and having a job. No significant difference
was found among Jamaican professional women's perception of the
family support they receive as it relates to balancing family life
and career goals. Finally, the findings revealed that there is a
significant difference in the perception of students across the
campuses concerning the unavailability of after school child care
services. This study will add to the body of research and will help
therapists, employers and school administrations understand the
challenges that these individuals are faced with, thus seek to
strategize and find solutions to help this large majority.
Optimize Patient Outcomes with Effective Communication Nurses
communicate with a diverse client group in their everyday practice.
Each day is fraught with communication challenges from a patient, a
family member, a colleague, or a supervisor. Excellence in nursing
care requires the ability to instantly respond to an
emotion-charged moment with a therapeutic use of one's self, by way
of effective verbal and non-verbal communication. The Second
Edition of Therapeutic Interaction in Nursing provides an advanced
theoretical explanation of therapeutic communication for the nurse
and nursing student when encountering problematic situations.
Unique knowledge and skills are necessary for both the student and
professional as they encounter challenges in their daily
interactions with a variety of individuals, including the patient
with a psychiatric illness, the cognitively impaired patient,
children, the critically ill, or the patient on a ventilator. This
multifaceted text not only provides the skill development required
to communicate therapeutically in these difficult situations, it
offers communication strategies and self-awareness exercises that
will assist in the inner growth necessary to develop effective
outer behavior. New Chapters in the Second Edition: *Chapter 6:
Communicating with Families *Chapter 8: Communicating with Older
Adults *Chapter 12: Communicating with Laboring Women *Chapter 13:
Communicating at Times of Loss and Grief *Chapter 14: Health
Literacy and Communication
This accessible and valuable introduction to caring for a child
with autism is an ideal resource for teachers and members of a
child with autism's immediate and extended family. In clear and
simple language, with many illustrations, the authors tackle common
problems experienced in everyday routines such as eating, sleeping
and going to the toilet, as well as how to cope with aggression and
tantrums, preoccupations and compulsions and how to enable better
communication and socialising. Based on up-to-date research and
using many case examples, the authors consider step-by-step why
each problem may be happening and suggest a number of solutions.
Research tells us of the problems women face when they cross over into male-dominated professions: discrimination, harassment, glass ceilings, exclusion from informal networks. We also know much about female-dominated professions, where pay and prestige are lower than corresponding male professions. What happens to men doing "women's" jobs? Doing "Women's Work" represents the first effort to summarize our state of knowledge about the effects of men in "women's professions," on the men and their views of masculinity, on the occupations, and on the women with whom they work. Do men get preferential treatment in these positions? Higher salaries? Are they treated the same as their female coworkers? Through a series of statistical and demographic analyses as well as qualitative case studies of men in such professions as teaching, secretarial work, caregiving, and stripping, the authors offer an insightful glimpse of the roles of these men in bolstering or undermining the gendered assumptions of occupational sex segregation in the workplace. A fascinating yet scholarly study, Doing "Women's Work" will be invaluable reading for students, researchers, and professionals interested in gender studies, work and occupations, human resources, sociology, management, human services, family studies, psychology, and education. "The studies lead to a more complex and sophisticated view of occupational segregation. . . . The chapters in Christine Williams' book are logically arranged, and all are of reasonably good quality." --Contemporary Sociology "The focus on pursuing questions is illustrated most capably by this collection of research on occupational segregation. . . .The book is an excellent collection of essays for those interested in work and gender issues, providing both a rich theoretical background and case studies of men in nontraditional occupations." --Masculinities
Professor Karen Pelletier is up for tenure in the English
Department. But when her one rival for the spota professor whose
ethnicity gives him minority-preference statusis found dead, Karen
in first on the list of suspects.
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