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Services Marketing - A Contemporary Approach (Paperback, 3rd ed): Christo Boshoff, Adele Berndt Services Marketing - A Contemporary Approach (Paperback, 3rd ed)
Christo Boshoff, Adele Berndt
R599 R485 Discovery Miles 4 850 Save R114 (19%) Shipped within 4 - 8 working days

Services, whether online or offline, are important in modern economics in which the understanding is that ‘we are all in services’.

Service Marketing, a subset of the field of marketing, has evolved and developed a range of theories and models all focused on providing superior services offerings to today’s market and it’s growing expectations of service delivery. New research provides additional contemporary insights into this dynamic and developing area. This text seeks to address the current research and its managerial implications, specifically by including new case studies and integrating new research results and new perspectives on the various aspects of services.

Doing Life With Mandela - My Prisoner, My Friend (Paperback): Christo Brand, Barbara Jones Doing Life With Mandela - My Prisoner, My Friend (Paperback)
Christo Brand, Barbara Jones 1
R250 R197 Discovery Miles 1 970 Save R53 (21%) In stock

"I was 19 years old when I came face to face with Nelson Mandela. He was 60. Until that day I had never heard of him, or his African National Congress. I was his prison warder on Robben Island and he changed my life forever." - Christo Brand

The two of them – one a young white warder, the other serving a life sentence - should have become bitter enemies. Instead they formed an extraordinary friendship through small acts of human kindness. Christo, a gentle young man who valued ordinary decency and courtesy, struck a chord with the wise and resilient freedom fighter.

This bond of trust endured between the two men long after Mandela was freed.

In this book Christo tells, for the first time, the incredible and moving story of their unlikely friendship. He provides rare and personal insights into Mandela’s life during his years on Robben Island.

Into The Crooked Place (Hardcover): Alexandra Christo Into The Crooked Place (Hardcover)
Alexandra Christo 1
R228 R164 Discovery Miles 1 640 Save R64 (28%) Shipped within 7 - 12 working days

Desperate times call for desperate magic . . . Magic rules the city of Creije Capital and Tavia Syn knows just how many tricks she needs up her sleeve to survive. Selling dark magic on the streets for her kingpin, she keeps clear of other crooks, counting the days until her debt is paid and she can flee her criminal life. But then, one day, with her freedom in sight, Tavia uncovers a sinister plot that threatens to destroy the realm she calls home. Desperate to put an end to her kingpin's plan, Tavia forms an unlikely alliance with three crooks even more deadly than her: Wesley, the kingpin's prodigy and most renewed criminal in the realm Karam, an underground fighter with a penchant for killing first and forgetting to ask questions And Saxony, a Crafter in hiding who will stop at nothing to avenge her family With the reluctant saviours assembled, they embark on a quest to put an end to the dark magic before it's too late. But even if they can take down the kingpin and save the realm, the one thing they can't do is trust each other.

Amazing Spider-man Worldwide Vol. 4: Before Dead No More (Paperback): Dan Slott, Christos Gage, Sean Ryan Amazing Spider-man Worldwide Vol. 4: Before Dead No More (Paperback)
Dan Slott, Christos Gage, Sean Ryan 1
R284 R219 Discovery Miles 2 190 Save R65 (23%) Shipped within 7 - 12 working days
Amazing Spider-man: Edge Of Spider-verse (Paperback): David Hine, Christos Gage Amazing Spider-man: Edge Of Spider-verse (Paperback)
David Hine, Christos Gage; Artworks by Giuseppe Camuncoli 1
R261 R202 Discovery Miles 2 020 Save R59 (23%) Shipped within 7 - 12 working days
The Rambler (DVD): Dermot Mulroney, James Cady, Lindsay Pulsipher, Natasha Lyonne, Scott Sharot, Paul Blott, Robyn Reede,... The Rambler (DVD)
Dermot Mulroney, James Cady, Lindsay Pulsipher, Natasha Lyonne, Scott Sharot, … 1
R25 Discovery Miles 250 Shipped within 9 - 15 working days

Calvin Reeder directs this unconventional comedy horror starring Dermot Mulroney as an unnamed man who encounters various bizarre occurrences as he attempts to make his way to his brother's farm. The Rambler (Mulroney) has just been released from prison but is a long way from his destination and, with no means of transport other than his legs and whatever lifts he can beg, will see a lot of the less glamorous side of America on his travels. He meets figures such as the Scientist (James Cady) and The Girl (Lindsay Pulsipher) along the way and is drawn into increasingly unusual events. What does the road hold in store for him?

Slow Samson (Hardcover): Bethany Christou Slow Samson (Hardcover)
Bethany Christou; Bethany Christou 1
R288 R231 Discovery Miles 2 310 Save R57 (20%) Shipped within 7 - 12 working days

Everyone likes Samson the sloth, and he gets lots of invitations to parties. The problem is that he's far too slow to ever get there on time. When Samson finally makes it to the celebration the cake is eaten and the party games are finished. Luckily Samson's resourceful friends have a plan!

Chrisalis - Gedigte (Afrikaans, Paperback): Christo van der Westhuizen Chrisalis - Gedigte (Afrikaans, Paperback)
Christo van der Westhuizen
R220 Discovery Miles 2 200 Shipped within 10 - 15 working days

Chrisalis is die indrukwekkende debuut van ‘n digter wie se taal- en versvernuf die leser meevoer en meermale ook ontroer. In hierdie fyn afgewerkte gedigte word die grens tussen teks en werklikheid telkens getoets.

Dit is verse waarin realiteit self op sy kop gekeer word en waar die alledaagse vreemd gemaak word. Soos’n skoenlapper uit sy papie breek, so kom die digter self te voorskyn uit die chrisalis van sy vers.

Amazing Spider-man Vol. 2: Spider-verse Prelude (Paperback): David Hine, Christos Gage Amazing Spider-man Vol. 2: Spider-verse Prelude (Paperback)
David Hine, Christos Gage; Artworks by Fabrice Sapolsky 1
R261 R202 Discovery Miles 2 020 Save R59 (23%) Shipped within 7 - 12 working days
Christo En Cobus - 7 X 70 (CD): Christo En Cobus Christo En Cobus - 7 X 70 (CD)
Christo En Cobus
R77 Discovery Miles 770 Shipped within 7 - 10 working days

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Into the Crooked Place (Hardcover): Alexandra Christo Into the Crooked Place (Hardcover)
Alexandra Christo
R373 R304 Discovery Miles 3 040 Save R69 (18%) Shipped within 7 - 11 working days
Edge Of Spidergeddon (Paperback): Christos Gage Edge Of Spidergeddon (Paperback)
Christos Gage; Illustrated by Jorge Molina 1
R286 R221 Discovery Miles 2 210 Save R65 (23%) Shipped within 7 - 12 working days
The Quantum of Damages in Bodily and Fatal Injury Cases: Quick Guide - Quantum Conversion Tables and Medical Diagrams... The Quantum of Damages in Bodily and Fatal Injury Cases: Quick Guide - Quantum Conversion Tables and Medical Diagrams (Paperback)
Christo Potgieter
R435 R359 Discovery Miles 3 590 Save R76 (17%) Shipped within 4 - 8 working days
The Rambler (Blu-ray disc): Dermot Mulroney, James Cady, Lindsay Pulsipher, Natasha Lyonne, Scott Sharot, Paul Blott, Robyn... The Rambler (Blu-ray disc)
Dermot Mulroney, James Cady, Lindsay Pulsipher, Natasha Lyonne, Scott Sharot, … 1
R38 R34 Discovery Miles 340 Save R4 (11%) Shipped within 9 - 15 working days

Calvin Reeder directs this unconventional comedy horror starring Dermot Mulroney as an unnamed man who encounters various bizarre occurrences as he attempts to make his way to his brother's farm. The Rambler (Mulroney) has just been released from prison but is a long way from his destination and, with no means of transport other than his legs and whatever lifts he can beg, will see a lot of the less glamorous side of America on his travels. He meets figures such as the Scientist (James Cady) and The Girl (Lindsay Pulsipher) along the way and is drawn into increasingly unusual events. What does the road hold in store for him?

Marketing for managers (Paperback, 3rd ed): Leyland Pitt, Christo Boshoff Marketing for managers (Paperback, 3rd ed)
Leyland Pitt, Christo Boshoff
R545 R443 Discovery Miles 4 430 Save R102 (19%) Shipped within 4 - 8 working days

This edition of Marketing for managers - A practical approach introduces readers to the fundamental issues underlying marketing concepts and strategies. Building on two successful previous editions, the title adds new material that covers many of the latest developments in technology that affect marketing. There is also a new chapter on marketing strategy implementation - critical, because in these days of well-formulated marketing strategies, failure is often the result of poor implementation. This renewed and reader-friendly text, debunks the notion that marketing is an overly complicated discipline shrouded in mystery, offers readers strategic insights into marketing, shows that marketing is not as simple as merely giving customers what they want - it also has to do with creating offerings that create customers, encourages readers to question conventional wisdom, integrates the best of marketing theory with cutting-edge practicality; includes not only the Internet and related technologies in marketing strategies, but also the latest developments related to interactive and social media, focuses on the challenges of writing viable, usable and well-considered marketing plans, provides a number of checklists for managers to use in considering and implementing marketing strategy, is conversational and non-technical, incorporates the latest thinking from research published in the world's major marketing and management journals.

Pearson Psychology for the IB Diploma (Paperback, Student edition): Christian Bryan, Peter Giddens, Christos Halkiopoulos Pearson Psychology for the IB Diploma (Paperback, Student edition)
Christian Bryan, Peter Giddens, Christos Halkiopoulos
R971 Discovery Miles 9 710 Shipped within 7 - 11 working days

Suited for both Standard and Higher Level studies. Written by a highly experienced IB author team. Well structured and signposted material based around clear learning objectives. Expert selection of relevant theories and studies, ensuring the entire syllabus and assessment requirements are appropriately covered and addressed. Written to give you an international and transdisciplinary perspective. Well-placed critical thinking activities and Theory of Knowledge links throughout. Separate Theory of Knowledge chapter. Guidance on Internal Assessment and the Extended Essay. Integrated online learning resources to support and extend study.

Amazing Spider-man Worldwide Vol. 7: Secret Empire (Paperback): Dan Slott, Christos Gage, Robbie Thompson Amazing Spider-man Worldwide Vol. 7: Secret Empire (Paperback)
Dan Slott, Christos Gage, Robbie Thompson 1
R377 R290 Discovery Miles 2 900 Save R87 (23%) Shipped within 7 - 12 working days
Comedown (DVD): Adam Deacon, Geoff Bell, Jessica Barden, Sophie Stuckey, Jacob Anderson, Duane Henry, Calum McNab, Slaine... Comedown (DVD)
Adam Deacon, Geoff Bell, Jessica Barden, Sophie Stuckey, Jacob Anderson, … 1
R53 R40 Discovery Miles 400 Save R13 (25%) Shipped within 9 - 15 working days

A group of inner city teens are hunted down by a crazed psychopath, in this slasher horror from director Menhaj Huda. Although he's determined to change his life around now that his first love Jemma (Sophie Stuckey) is pregnant, recently released con Lloyd (Jacob Anderson) soon finds himself running with his old mates again. Accepting their offer of cash and drugs, he agrees to help them break into the now derelict tower block where they used to live as kids and erect an aerial for their pirate radio station. With Lloyd's friends deciding to celebrate his release at the same time, the event soon turns into a party with the group popping pills like there's no tomorrow. But when Jenna mysteriously disappears, the resulting search of the labyrinthine tower quickly turns into a bloodbath, as one by one the friends are targetted by a blade-wielding psychopath.

Superior Spider-man Vol. 5: The Superior Venom (Paperback): Christos Gage Superior Spider-man Vol. 5: The Superior Venom (Paperback)
Christos Gage; Artworks by Humberto Ramos; Dan Slott 1
R309 R239 Discovery Miles 2 390 Save R70 (23%) Shipped within 7 - 12 working days

Doctor Otto Octavius is in Spider-Man's body. Will he turn over a new leaf or will he forever be evil?

Complete Unknown (English, German, Italian, DVD): Rachel Weisz, Michael Shannon, Azita Ghanizada, Danny Glover, Kathy Bates,... Complete Unknown (English, German, Italian, DVD)
Rachel Weisz, Michael Shannon, Azita Ghanizada, Danny Glover, Kathy Bates, … 1
R142 R104 Discovery Miles 1 040 Save R38 (27%) Shipped within 7 - 11 working days

Mystery drama directed by Joshua Marston and starring Rachel Weisz and Michael Shannon. Tom (Shannon) considers moving to a new state when his wife Ramina (Azita Ghanizada) gets accepted into a graduate programme. When the couple and some friends attend a dinner party, one of Tom's co-workers brings along a date who seems to be a ghost from Tom's past. Introduced as Alice (Weisz), the woman acts as though she and Tom have never met before but Tom knows better. When she abruptly leaves, Tom is compelled to follow her and find out the truth. The two of them venture into the night as Alice tries to explain what motivates her to constantly reinvent her own identity and Tom tries to understand this while facing the possibility that her reappearance has dredged up old and forgotten feelings. Will Alice finally be able to settle or will Tom be drawn into the promise of escapism? The cast also features Danny Glover, Kathy Bates and Erin Darke.

Superior Spider-man Vol. 1 (Paperback): Christos Gage Superior Spider-man Vol. 1 (Paperback)
Christos Gage; Illustrated by Mike Hawthorne
R342 R260 Discovery Miles 2 600 Save R82 (24%) Shipped within 7 - 12 working days
Smart-Kids Mathematics Gr 5 (Paperback): Melanie Dudley, Colin Faure, Christo Spies Smart-Kids Mathematics Gr 5 (Paperback)
Melanie Dudley, Colin Faure, Christo Spies
R125 R110 Discovery Miles 1 100 Save R15 (12%) Shipped within 4 - 9 working days

Smart-Kids Mathematics Grade 5 was created especially for South African children. The book is compliant with CAPS and is at exactly the right level for Grade 5 children. Smart-Kids Mathematics Grade 5 was created especially for South African children. The book is compliant with CAPS and is at exactly the right level for Grade 5 children.

Modelling and Forecasting High Frequency Financial Data (Hardcover, 1st ed. 2015): Stavros Degiannakis, Christos Floros Modelling and Forecasting High Frequency Financial Data (Hardcover, 1st ed. 2015)
Stavros Degiannakis, Christos Floros
R1,347 R1,127 Discovery Miles 11 270 Save R220 (16%) Shipped within 7 - 12 working days

The global financial crisis has reopened discussion surrounding the use of appropriate theoretical financial frameworks to reflect the current economic climate. There is a need for more sophisticated analytical concepts which take into account current quantitative changes and unprecedented turbulence in the financial markets. This book provides a comprehensive guide to the quantitative analysis of high frequency financial data in the light of current events and contemporary issues, using the latest empirical research and theory. It highlights and explains the shortcomings of theoretical frameworks and provides an explanation of high-frequency theory, emphasising ways in which to critically apply this knowledge within a financial context. Modelling and Forecasting High Frequency Financial Data combines traditional and updated theories and applies them to real-world financial market situations. It will be a valuable and accessible resource for anyone wishing to understand quantitative analysis and modelling in current financial markets.

Alps (DVD): Stavros Psyllakis, Aris Servetalis, Johnny Vekris, Ariane Labed, Aggeliki Papoulia, Erifili Stefanidou Alps (DVD)
Stavros Psyllakis, Aris Servetalis, Johnny Vekris, Ariane Labed, Aggeliki Papoulia, … 1
R160 Discovery Miles 1 600 Shipped within 7 - 11 working days

Greek director Yorgos Lanthimos helms this psychological drama about a self-formed group of therapists who impersonate the recently deceased to help their clients through the grieving process. During the process, bereaved clients are given the chance to act out their feelings of love, anger or sexual frustration towards those they have lost. Aggeliki Papoulia stars as Monte Rosa, a lonely young nurse who starts working for the group for financial reasons, but becomes increasingly attached to the gratification of playing a role of substance in other people's lives.

Pathogenesis and Treatment of Acne and Rosacea (Hardcover, 2014 ed.): Christos C. Zouboulis, Andreas D. Katsambas, Albert M.... Pathogenesis and Treatment of Acne and Rosacea (Hardcover, 2014 ed.)
Christos C. Zouboulis, Andreas D. Katsambas, Albert M. Kligman
R4,917 R4,370 Discovery Miles 43 700 Save R547 (11%) Shipped within 7 - 12 working days

This book, written by experts from across the world, provides comprehensive coverage of acne and rosacea, focusing in particular on pathogenesis and treatment but also considering clinical aspects, prognostic factors, and impacts on quality of life. Both standard knowledge and important, clinically relevant insights that have emerged over the past decade are presented with the goal of assisting the reader in understanding these diseases and improving treatment outcome. It is explained how high-level research has recently given rise to a variety of new concepts in etiology and treatment, and emerging trends are also discussed. The book is in a reader-friendly format that highlights core messages with a very practical and clinical focus. Pathogenesis and Treatment of Acne and Rosacea will be an indispensable reference for all physicians who care for patients with acne or rosacea and for scientists working in the field.

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