The dynamics of the world's pervasive digital technologies is transforming organisations and enabling enterprises to create sustainable competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisations-particularly those in the service sector-to fully exploit the inherent potential in digital platforms by putting in place processes to respond effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery across the value chain of businesses. The authors offer insights into the opportunities, drivers, structures, and models of digital service delivery specific to the African context, using case studies and country-based themes that highlight how the adoption of digital platforms and practices can transform service delivery for value-creation. The book examines the scope and applications of digital businesses, emphasising the emergence, value-creation, and strategic implications for Africa's private and public enterprises. Students, entrepreneurs, IT innovators, academics, and policymakers will gain a greater understanding of how digitalisation is shaping consumer expectations, industry practices, and service delivery in Africa.

This book provides a quantitative and qualitative overview of the overall impact that the COVID-19 pandemic had on Brazil, Russia, India, China, and South Africa’s (BRICS countries) capacity to re-shape global climate governance and explore areas for mutual cooperation. BRICS countries account for nearly 40% of the total world population and are thus intrinsic to the global efforts and results for Agenda 2030, the Sustainable Development Goals, the Paris Agreement and beyond. The outbreak of the COVID-19 pandemic does not at first appear to be directly related to BRICS’ policies to address climate change, but it has influenced the pace and nature of climate action due to the loss of human and financial capital. This book examines this correlation and raises awareness of the COVID-19 pandemic’s impacts and potential solutions on BRICS’ climate strategies. Drawing on case studies from each country, the authors use examples from urban governance, energy transitions strategy, foreign investment and more to illustrate how COVID-19 has negatively or positively impacted climate data and draw wider conclusions about the long-term climate policies that may be implemented. This volume will be of great interest to students and scholars of climate change, environmental politics and governance and global development studies.