Most managers coach employees by giving them feedback and evaluating their performance, right? Wrong. Coaching differs markedly from other managerial functions. With its wealth of tips, worksheets, and self-assessments, this handy guide shows managers how to use coaching--not only to strengthen direct reports' skills but also to rev up their performance to unprecedented levels.

The command-and-control leadership techniques of the past are increasingly ineffective. Instead, today's business leaders need to be alert, agile, enterprising, and skilled in the art of diplomacy. Leading People will show readers it's not enough to have courage and charisma. For the twenty-first century, leaders also need communication, conflict-resolution, and motivational skills. After all, leaders not only cope with change - they create it Readers will learn to: Set a Direction; Inspire Followers; Craft Your Vision; and Drive Change.

In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for carrying out a business process improvement initiative, including how to:
-Plan a business process improvement initiative
-Analyze and redesign a current process that needs improvement
-Obtain the resources needed to change a process
-Develop a systematic approach for creating and implementing change

Setting goals is a key part of any manager's job. Through goal setting, you define business outcomes that you and your team will accomplish collectively and individually. Managed effectively, the goal-setting process creates a long-term vision that motivates you and your employees to reach even the most challenging objectives. Every day on the job, you face common challenges. And you need immediate solutions to those challenges. The Pocket Mentor Series can help. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify your strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable, concise guides enable you to tackle the daily demands of your work with speed, savvy, and effectiveness.

In an age of stiffening competition, everyone in an organisation must develop a strategic mind-set - by understanding the company's competitive strategy and helping the firm execute it. In this essential resource, readers will find guidelines for creating the HR initiatives, policies, and departmental structures that will ensure success. You're developing crucial strategies for numerous HR efforts--workforce planning and talent retention, compensation, training and development, and recruitment and selection. How do you ensure that these HR strategies deliver as promised - and help hone your company's competitive edge?

This book explores what marketing is and how an enterprise can differentiate itself from others in attracting and retaining customers. The book is organized according to the design of the first-year marketing course in the two-year MBA program at the Harvard Business School. Each chapter of the book is written by HBS faculty and used by MBA students in preparation for classroom participation. The book consists of three parts: the analysis of marketing opportunities, the formulation of marketing strategy, and the execution of that strategy.

The New Manager's Guide and Mentor. The Harvard Business Essentials series provides comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience and will prove especially valuable for the new manager. To assure quality and accuracy, a specialized content adviser from a world-class business school closely reviews each volume. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips.

Additional Contributors Are Walter J. Salmon, Edward W. Carter, Herbert L. Seegal And Others.

Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectations, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill. The books in this series offer immediate solutions to the challenges managers face every day. Each book is packed with handy tools, checklists, and real life examples, including a Test Yourself section to help identify strengths and weaknesses. For all readers eager to address the daily demands of work, these books are ideal.