Employment: A Key Idea for Business and Society introduces a topic that many of us take for granted yet is central to how we understand business and management. Most people work for the majority of their lives and in recent years, employment has become a topic of popular debate, particularly asking what the future of work could be. Much of this has focused on the role of technology and automation, as well as the growth of the gig economy and new forms of work. This book provides new ways to think about our own experiences of work and debates on employment. The book covers the history of employment, key changes to work, and a global perspective. The major debates in employment are introduced, providing theories for readers to develop their own perspectives. In particular, the book reappraises management theory, the role of workers' agency in changing work, surveys the state of current research and methods, and sketches out the key changes on the horizon for employment. This book will provide students with a critical introduction to employment, equipping them with the resources to research, understand, and rethink the topic.

Employment: A Key Idea for Business and Society introduces a topic that many of us take for granted yet is central to how we understand business and management. Most people work for the majority of their lives and in recent years, employment has become a topic of popular debate, particularly asking what the future of work could be. Much of this has focused on the role of technology and automation, as well as the growth of the gig economy and new forms of work. This book provides new ways to think about our own experiences of work and debates on employment. The book covers the history of employment, key changes to work, and a global perspective. The major debates in employment are introduced, providing theories for readers to develop their own perspectives. In particular, the book reappraises management theory, the role of workers' agency in changing work, surveys the state of current research and methods, and sketches out the key changes on the horizon for employment. This book will provide students with a critical introduction to employment, equipping them with the resources to research, understand, and rethink the topic.

The liberating promise of big data and social media to create more responsive democracies and workplaces is overshadowed by a nightmare of election meddling, privacy invasion, fake news and an exploitative gig economy. Yet, while regressive forces spread disinformation and hate, 'guerrilla democrats' continue to foster hope and connection through digital technologies. This book offers an in-depth analysis of platform-based radical movements, from the online coalitions of voters and activists to the Deliveroo and Uber strikes. Combining cutting edge theories with empirical research, it makes an invaluable contribution to the emerging literature on the relationship between technology and society.

Artificial Intelligence is a seemingly neutral technology, but it is increasingly used to manage workforces and make decisions to hire and fire employees. Its proliferation in the workplace gives the impression of a fairer, more efficient system of management. A machine can't discriminate, after all. Augmented Exploitation explores the reality of the impact of AI on workers' lives. While the consensus is that AI is a completely new way of managing a workplace, the authors show that, on the contrary, AI is used as most technologies are used under capitalism: as a smokescreen that hides the deep exploitation of workers. Going beyond platform work and the gig economy, the authors explore emerging forms of algorithmic governance and AI-augmented apps that have been developed to utilise innovative ways to collect data about workers and consumers, as well as to keep wages and worker representation under control. They also show that workers are not taking this lying down, providing case studies of new and exciting form of resistance that are springing up across the globe.

The liberating promise of big data and social media to create more responsive democracies and workplaces is overshadowed by a nightmare of election meddling, privacy invasion, fake news and an exploitative gig economy. Yet, while regressive forces spread disinformation and hate, 'guerrilla democrats' continue to foster hope and connection through digital technologies. This book offers an in-depth analysis of platform-based radical movements, from the online coalitions of voters and activists to the Deliveroo and Uber strikes. Combining cutting edge theories with empirical research, it makes an invaluable contribution to the emerging literature on the relationship between technology and society.

Artificial Intelligence is a seemingly neutral technology, but it is increasingly used to manage workforces and make decisions to hire and fire employees. Its proliferation in the workplace gives the impression of a fairer, more efficient system of management. A machine can't discriminate, after all. Augmented Exploitation explores the reality of the impact of AI on workers' lives. While the consensus is that AI is a completely new way of managing a workplace, the authors show that, on the contrary, AI is used as most technologies are used under capitalism: as a smokescreen that hides the deep exploitation of workers. Going beyond platform work and the gig economy, the authors explore emerging forms of algorithmic governance and AI-augmented apps that have been developed to utilise innovative ways to collect data about workers and consumers, as well as to keep wages and worker representation under control. They also show that workers are not taking this lying down, providing case studies of new and exciting form of resistance that are springing up across the globe.

There has been an explosion of organising among workers many assumed to be unorganisable, from delivery drivers in London to tech workers in Silicon Valley. The culmination of years of conversations on picket lines, in community centres, and in union offices, with workers in Britain, the US, India, Argentina, South Africa, Brazil, and across Europe, Troublemaking brings together lessons from around the world. Precarious workers waste collectors in Mumbai show that no worker is "unorganisable", cleaner organising at LSE and St Mary's hospital in London and Sans-papier workers in France indicate that demanding more at work can lead to big wins. Struggles like The Water Wars in Cochabamba, Bolivia show how we can use our power beyond the workplace. From these movements, Lydia Hughes and Jamie Woodcock draw a number of lessons about why organising at work is the first step in building another world. They put forward three principles for organising. First, the need for action. Struggles can change the world, but they also change people who go through them. Rather than using action as a last resort, we need action to build a movement. Second, the need to build the rank-and-file of unions. Power comes from organising at work, not in trusting others to do it on our behalf. Third, democracy matters in organising. This is not only about winning, but also developing the confidence to build another kind of world. This is not a "how to" guide, but a set of principles for the politics of organising.

In Marx at the Arcade, acclaimed researcher Jamie Woodcock delves into the hidden abode of the gaming industry. In an account that will appeal to hardcore gamers, digital skeptics, and the joystick-curious, Woodcock unravels the vast networks of artists, software developers, and factory and logistics workers whose seen and unseen labor flows into the products we consume on a gargantuan scale. Along the way, he analyzes the increasingly important role the gaming industry plays in contemporary capitalism and the broader transformations of work and the economy that it embodies.

Praise for Working the Phones: "A sharp reminder of the difficulties faced by call-center workers." -The Financial Times "Jamie Woodcock shows us what call-centers can tell us about bleakness and resistance in the modern workplace." -VICE "Jamie Woodcock's brilliant insider account of life in a British call-center reveals the dirty realities of digital capitalism . . . a book that is sure to become a classic." -Peter Fleming, author of The Mythology of Work "Woodcock knows not only his theory but his subject inside out. There's casualization, cruelty, and regimentation, but also subversion, and his focus on employee resistance offers a flicker of hope." -Times Higher Education In Marx at the Arcade, acclaimed researcher Jamie Woodcock delves into the hidden abode of the gaming industry. In an account that will appeal to hardcore gamers, digital skeptics, and the joystick-curious, Woodcock unravels the vast networks of artists, software developers, and factory and logistics workers whose seen and unseen labor flows into the products we consume on a gargantuan scale. Along the way, he analyzes the increasingly important role the gaming industry plays in contemporary capitalism and the broader transformations of work and the economy that it embodies. Jamie Woodcock is a sociologist of work, focusing on digital labor, the gig economy, and resistance. He is currently a fellow at the London School of Economics and is the author of the award-winning Working the Phones (2016). He is on the editorial board of Historical Materialism and an editor of Notes from Below, an online journal of workers' inquiry.

*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* *Winner of the 2016 Labor History Best Book prize* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. By applying a sophisticated, radical analysis to a thoroughly international 21st century phenomenon, Working the Phones presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today.