Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it.

Business Informatics informs the readers about the various aspects of the business and the branch of informatics related to it, which shapes up the business in the present times and determines the degree to which the businesses will prosper and be successful. This book also discusses about the strategies of the businesses and their objectives, the role of social media in business informatics, the field of document engineering and data analysis, models for document implementation, the analysis and modelling in businesses and change and management in the businesses. It gives the basic insights to the readers on the role of business informatics in the current businesses and the way the various platforms and technology can help the business people with their businesses.