"Finally! The book that helps you deal with irrational, impossible people." - Oprah's Book Club 2.0 Let's face it: we all know people who are downright irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who just won't listen? What can you do with an unrealistic boss, an angry spouse, or an overly emotional friend? You can't win by ignoring the insanity-and you can't argue it away. But you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you how in Talking to "Crazy", a life-changing book for everyone trapped in maddening personal or professional relationships. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. You'll learn: Why people act the way they do * How instinctive responses can exacerbate the situation-and what to do instead * When to confront a problem and when to walk away * How to activate the Sanity Cycle-which quickly transforms you from threat to ally * How to use 14 simple, but effective communication techniques, including assertive submission flattery, the kiss-off, and more * And much more You can't reason with unreasonable people-but you can reach them. This powerful and practical book shows you how.

Why Cope When You Can Heal? is an essential resource for doctors, nurses, paramedics, and other healthcare professionals-and the leaders who support them-as they navigate the traumatic stress they have experienced and continue to face. COVID-19 has traumatized the world-and no group has been more impacted than frontline healthcare workers. They've worked without adequate personal protective equipment (PPE), witnessed mass death, and been forced to make choices that haunt them. Many have fallen ill, while others have worried endlessly about their own health and that of their loved ones. Additionally, all of this is happening in the context of a divided nation, a struggling industry, and a "just get over it" culture that exacerbates the problems healthcare workers face, while minimizing their suffering. These factors have created the perfect storm for widespread stress, depression, anxiety, and hopelessness-and, increasingly, posttraumatic stress disorder (PTSD). Medical doctor and psychiatrist Mark Goulston shares practical, evidence-based techniques and treatments for managing traumatic stress that will fill you with hope and inspiration. In Why Cope When You Can Heal?, you will discover: real-world accounts and experiences from frontline workers; an overview of treatment options; and exercises, tools, and tips that you can use today. This guide will help you-and those you love and support in the COVID-19 battle-begin the process of healing from the inside out and reconnect with the joys and rewards of career and life.

When you turn a crisis or even a trauma into a learning moment, it will turn fear into courage and then determination. This leadership roadmap shows you the way to successfully navigating through crisis or trauma and coming out stronger on the other side. Organizational trauma takes many forms. It could be a pandemic that disrupts the way people work. An economic meltdown. An act of violence. A failed merger. A layoff-or continual threats of one. Whatever the scenario, events like these can traumatize leaders and employees, sending everyone into survival mode. Here's the good news: when leaders navigate a traumatic event effectively, the organization doesn't just survive. In Trauma to Triumph, Mark Goulston, MD, and Diana Hendel present a visionary and tactical roadmap to help leaders create stability amid chaos and uncertainty, move productively through a traumatic event, and flourish in ways previously unimagined. After reading this book, readers will learn: How the survival mechanism manifests in employees and leaders amid trauma The predictable polarities, dilemmas, tensions and other patterns that emerge in traumatized organizations...and how to break these cycles Why lack of clarity in roles and poor communication are dangerous in times of crisis (and how to avoid these common pitfalls) How leaders can shift to a mindset that helps create trust, confidence, safety, respect, and inspiration in employees Best practices for leading yourself and others through crisis; grieving losses, embracing healthy coping mechanisms, reframing, and more How to launch a rapid-response process where you "control the controllables" and create a framework for making better decisions during a crisis High-impact tactics to help your organization recover and heal in a way that doesn't just return to baseline, but transcends it Filled with tools and tactics, Trauma to Triumph is an organization-wide blueprint for navigating a future where we'll likely experience one trauma or crisis after another. It gives leaders at every level the guidance to create confidence, courage, and enthusiasm in their team.

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to: make a powerful and positive first impression; listen effectively; make even a total stranger (potential client) feel understood; talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset; and achieve buy-in--the linchpin of all persuasion, negotiation, and sales. Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone. With this groundbreaking book, you will be able to master the fine but critical art of effective communication.

Practical, proven steps show how to transform 40 common self-defeating behaviors, including procratination, envy, obsession, anger, self-pity, compulsion, neediness, guilt, rebellion, inaction, and more.

As Dr. Mark Goulston tells his patients who suffer from post-traumatic stress disorder (PTSD), "The fact that you're still afraid doesn't mean you're in any danger. It just takes the will and the way for your heart and soul to accept what the logical part of your mind already knows." In Post-Traumatic Stress Disorder For Dummies, Dr. Goulston helps you find the will and shows you the way. A traumatic event can turn your world upside down, but there is a path out of PTSD. This reassuring guide presents the latest on effective treatments that help you combat fear, stop stress in its tracks, and bring joy back into your life. You'll learn how to:* Identify PTSD symptoms and get a diagnosis* Understand PTSD and the nature of trauma* Develop a PTSD treatment plan* Choose the ideal therapist for you* Decide whether cognitive behavior therapy is right for you* Weight the pros and cons of PTSD medications* Cope with flashbacks, nightmares, and disruptive thoughts* Maximize your healing* Manage your recovery, both during and after treatment* Help a partner, child or other loved one triumph over PTSD* Know when you're getting better* Get your life back on track Whether you're a trauma survivor with PTSD or the caregiver of a PTSD sufferer, Post-Traumatic Stress Disorder For Dummies, gives you the tools you need to win the battle against this disabling condition.

This straightforward guide explains how Chemistry, Respect, Enjoyment, Acceptance, Trust, and Empathy are the pillars that support a strong, successful relationship-and how couples can repair those pillars, protect them against the long-term wear and tear of stress, boredom, and bickering, and build a lasting, satisfying love.