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Through a variety of new mobile applications ("apps"), technology
is rapidly changing the way consumers shop. Today's mobile apps
offer new beneficial services designed to enhance the consumer
shopping experience. These apps allow smartphone users to compare
competing products and retailers in real-time, seek out the best
deals, and pay for their purchases by waving their phones at the
checkout counter. Many of these apps have been installed on
millions of devices, and all use mobile technology to alter
consumers' shopping. Mobile payments can be a convenient way for
consumers to pay for goods and services but they also raise
consumer protection concerns. This book examines the mobile
payments industry and its effects on consumers, while exploring
areas where more attention is warranted such as dispute resolution,
data security, and privacy.
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