Analyse and address organisational challenges using real world examples    Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.    Pearson, the world’s learning company. 

Christian theatre has rich roots, from ancient Hebrew dramas to medieval plays, but where does it fit in today's media-saturated society?
"Performing the Sacred "is a fascinating dialogue between a theologian and theatre artist, offering the first full-scale exploration of theatre and theology. The authors illuminate the importance of live performance in a virtual world, of preserving the ancient art form of storytelling by becoming the story. Theologically, theatre reflects Christianity's central doctrines--incarnation, community, and presence--enhancing the human creative experience and simultaneously engaging viewers on multiple levels.
This Engaging Culture series title will be a key volume for those interested in theatre as well as drama practitioners, worship leaders, and culture makers.

Bronze Age Worlds brings a new way of thinking about kinship to the task of explaining the formation of social life in Bronze Age Britain and Ireland. Britain and Ireland's diverse landscapes and societies experienced varied and profound transformations during the twenty-fifth to eighth centuries BC. People's lives were shaped by migrations, changing beliefs about death, making and thinking with metals, and living in houses and field systems. This book offers accounts of how these processes emerged from social life, from events, places and landscapes, informed by a novel theory of kinship. Kinship was a rich and inventive sphere of culture that incorporated biological relations but was not determined by them. Kinship formed personhood and collective belonging, and associated people with nonhuman beings, things and places. The differences in kinship and kinwork across Ireland and Britain brought textures to social life and the formation of Bronze Age worlds. Bronze Age Worlds offers new perspectives to archaeologists and anthropologists interested in the place of kinship in Bronze Age societies and cultural development.

Bronze Age Worlds brings a new way of thinking about kinship to the task of explaining the formation of social life in Bronze Age Britain and Ireland. Britain and Ireland's diverse landscapes and societies experienced varied and profound transformations during the twenty-fifth to eighth centuries BC. People's lives were shaped by migrations, changing beliefs about death, making and thinking with metals, and living in houses and field systems. This book offers accounts of how these processes emerged from social life, from events, places and landscapes, informed by a novel theory of kinship. Kinship was a rich and inventive sphere of culture that incorporated biological relations but was not determined by them. Kinship formed personhood and collective belonging, and associated people with nonhuman beings, things and places. The differences in kinship and kinwork across Ireland and Britain brought textures to social life and the formation of Bronze Age worlds. Bronze Age Worlds offers new perspectives to archaeologists and anthropologists interested in the place of kinship in Bronze Age societies and cultural development.

Ocean and coastal management regimes are increasingly subject to competing demands from stakeholders. Regulations must not only address fishing, recreation, and shipping, but also sand and gravel mining, gas pipelines, harbor/port development, offshore wind and tidal energy facilities, liquefied natural gas terminals, offshore aquaculture, and desalinization plants. The growing variety and intensity of ocean and coastal uses increases the call for a more holistic, comprehensive, and coordinated management approach that recognizes the often complex relationships between natural and human systems. For both economist and non-economist audiences, this book describes ways in which economic analysis can be an important tool to inform and improve ecosystem-based management (EBM). Topics include modeling economic impacts, benefit-cost analysis, spatial considerations in EBM, incentives and human behaviors, and accounting for uncertainty in policy analysis. Throughout the book the authors elucidate the different kinds of insights which can be gained from the use of different economic tools. In this rigorous and accessible work, the authors defy the conventional stereotype that economic perspectives necessarily favor the greatest commercial development. Instead, they demonstrate how comprehensive economic analyses consider the full range of potential services offered by marine and coastal ecosystems, including the conservation of biodiversity and creation of recreational opportunities.

Ocean and coastal management regimes are increasingly subject to competing demands from stakeholders. Regulations must not only address fishing, recreation, and shipping, but also sand and gravel mining, gas pipelines, harbor/port development, offshore wind and tidal energy facilities, liquefied natural gas terminals, offshore aquaculture, and desalinization plants. The growing variety and intensity of ocean and coastal uses increases the call for a more holistic, comprehensive, and coordinated management approach that recognizes the often complex relationships between natural and human systems. For both economist and non-economist audiences, this book describes ways in which economic analysis can be an important tool to inform and improve ecosystem-based management (EBM). Topics include modeling economic impacts, benefit-cost analysis, spatial considerations in EBM, incentives and human behaviors, and accounting for uncertainty in policy analysis. Throughout the book the authors elucidate the different kinds of insights which can be gained from the use of different economic tools. In this rigorous and accessible work, the authors defy the conventional stereotype that economic perspectives necessarily favor the greatest commercial development. Instead, they demonstrate how comprehensive economic analyses consider the full range of potential services offered by marine and coastal ecosystems, including the conservation of biodiversity and creation of recreational opportunities.

The third edition of this highly successful case book has been expanded and updated to reflect the increasing reliance upon comprehensive case material in the teaching of operations management. The text begins with an introduction to analysing operations management cases. Each of the subsequent parts deals with a key area of operations management and begins with an expanded introduction, allowing the book to serve as a stand alone text for introductory operations management courses.

Three media experts guide the Christian moviegoer into a theological conversation with movies in this up-to-date, readable introduction to Christian theology and film. Building on the success of Robert Johnston's Reel Spirituality, the leading textbook in the field for the past 17 years, Deep Focus helps film lovers not only watch movies critically and theologically but also see beneath the surface of their moving images. The book discusses a wide variety of classic and contemporary films and is illustrated with film stills from favorite movies.

From the iPod to the car radio, from movie soundtracks to Muzak at the shopping mall, from singing in the shower to the concert arena, music is an unavoidable part of our lives. Not only is music ubiquitous, it is powerful: creating moods, evoking memories and images, uniting people, and providing an outlet of expression for even the most tone deaf among us. Besides its prominent position in culture, music has obviously had a key role in the worship of God's people.

This well-rounded study examines the connections between music and theology by engaging Scripture, musical history, and contemporary culture and exploring how God's truth sounds and how it might "re-sound" in the realm of music. "Resounding Truth" will help readers develop discernment and wisdom, both for thinking about music in the church and Christian life and for engaging with one of culture's most influential touchstones.

"A profound, rigorous, and original work. Very few new books in theology or religious studies show this level of freshness and imagination. I hope it will be a landmark essay in this crucial field of reflection on theology and the creative arts." --Rowan Williams, Archbishop of Canterbury

"Jeremy Begbie is musician/theologian par excellence. Whatever music you enjoy and wherever you are on the journey of faith and understanding, he will delight, surprise, challenge, and inspire you. A wonderful book by a wonderful writer, thinker, and musician." --N. T. Wright, Bishop of Durham

"Jeremy Begbie has published a number of fine books in which he, as both a Christian theologian and a practicing musician, reflects on music; but this is his finest. It is theologically acute, deeply informed by both thehistory of music and the history of reflections on music, and throughout displays Begbie's wide-ranging engagement with music of many kinds from both the past and the present. A rich contribution!" --Nicholas Wolterstorff, Yale University and University of Virginia

"Jeremy Begbie's thinking emerges out of a fusion of the best musical thinking about theology and the best theological thinking about music. The resulting text is charged with energy and insight--and not just for musicians and theologians. This vital work is poised to energize and strengthen the entire Christian community." --John D. Witvliet, Calvin Institute of Christian Worship

"This book resounds with the thoughtful, dynamic, and always engaging voice of Jeremy Begbie. Marked by a breathtaking range, driven by a creative vision, and packed with judicious insights, it will no doubt shape conversations about theology and the arts for years to come." --Roger Lundin, Wheaton College

2018 Clifford G. Christians Ethics Research Award This informed theology of communication and media analyzes how we consume new media and technologies and discusses the impact on our social and religious lives. Combining expertise in religion online, theology, and technology, the authors synthesize scholarly work on religion and the internet for a nonspecialist audience. They show that both media studies and theology offer important resources for helping Christians engage in a thoughtful and faith-based critical evaluation of the effect of new media technologies on society, our lives, and the church.