Shaun Smith lives in a world very few of us ever see. It’s a world where the normal rules don’t apply, where people desperate for help reach out to someone who they know can deliver. Shaun does things simply. If someone owes you money and they are in the wrong then he is the person to talk to.

There’s never anything illegal, he may fly close to the wire but never under or over. It’s all legit.

The Debt Collector is the first instalment in the story of Shaun Smith’s life. Since Vice TV screened its fly-on-the-wall documentary on his life as a debt collector more than 22.5 million people around the world have tuned in to watch his exploits. For the first time The Debt Collector reveals the real Shaun Smith.

Yes, he’s Britain’s toughest debt collector but he’s a man with humour and courage, a man who loves his family and his friends, a man who just likes to see things done right.

Shaun’s lived his life one way: don’t take the proverbial, if you do then you’ll pay.

Brands growing rapidly have a clear sense of purpose and the value they bring to their customers and employees. On Purpose is a practical guide to executing business purpose successfully by delivering a branded customer experience people love. It presents a framework for success based on being clear about your brand purpose and promise so you can achieve exceptional results through exceptional experiences. It provides the tools for brands to stand out by defining, designing and delivering distinctive, valuable customer experiences across multiple channels. Because purpose is what you do, not what you claim, On Purpose helps you act on your business purpose by showing you how to make your brand stand out. Each chapter illustrates how to succeed in a specific channel by presenting interviews with purpose-driven leaders such as Vernon Hill (Metro Bank), John Forrest (Premier Inn) and Gav Thompson (giffgaff) and case studies of companies including: - Altro - Barclays Bank - Best Western - citizenM - IKEA - LEGO - Liberty Global Business Services - London 2012 Olympics - Lush - Nissan - O2 - Timpson - Zappos

Low-budget Australian horror. The film follows a group of survivors as they band together in a post-apocalyptic world decimated by an infectious plague. With most of the Earth's population turned into zombies, the survivors shelter in a bunker where Evie (Tegan Crowley) hopefully waits for her missing husband John (Scott Marcus). However, when the rest of her group leaves, Evie is left to fend for herself until John finally returns to her side and another survivor, Charlie (Steven Jianai), appears to save both of them from the hordes of roaming undead surrounding them. However, it's not long before tensions are simmering between the trio...

WINNER: CMI Management Book of the Year Awards 2012 - E-book Category More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. BOLD tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers. Each inspiring story is told by the executives involved who were brave enough to pursue audacious goals, challenge industry norms and win. BOLD puts the spotlight on Virgin Galactic, Innocent, O2, Air Asia X, Chilli Beans, Six Senses Resorts and Spas, Burberry, BBH, The Geek Squad, TNT Express, JCB, WWF, Umpqua Bank and Zappos.com. These inspiring case studies demonstrate that putting purpose before profit, going way beyond what customers expect and relentlessly differentiating themselves from everyone else - in other words, being bold in thought, bold in execution and bold in measuring their success in new ways - pays off.

"I don't care how long it takes. Just come back to me." That's how much of a hopeless romantic Brent Howard was. A good-looking man, Brent never had any problem attracting women, but he did have a problem with attracting trouble. Have you ever been in a terrible relationship? Have you found yourself wanting to pull away, but just not being able to? Of course, nobody wants to be lonesome. "But there is a big difference between being lonely and being alone," Shaun "54" Smith aptly puts it. Brent Howard wanted love. He wanted it so badly, but does love want him back? Anybody can love, but not everybody is lucky enough to love the right person. Could Brent be one of the lucky ones?

For as long as 13-year-old Paige Morrow can remember, the tree fort in the giant oak near her cottage in Ontarios Muskoka has been her sanctuary. Now everything is changing. Its the summer of 1971, and she and her little brother, Toby, have been at their cottage with their mother since school let out. But this year, Paige feels more alone than ever. Her father has stopped coming up from the city on weekends, while her mother buries herself in whiskey and writing.

Paige retreats to her tree fort, but becomes concerned when the farmer who owns the property hires a creepy arborist -- a "tree doctor," Paige's mother calls him. Is something wrong with the farms apple orchard or with her tree? When Paige befriends the arborist's troubled teenage daughter, Janine, and her group of rowdy locals, she is pulled into a maze of dark secrets and shocking truths that leads to a life-and-death confrontation.

You need loyal customers, not just satisfied ones. Here's how to manage your customer experience and reap the rewards.