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A practical guide to living in the United Kingdom (Paperback): Jenny Wales, Stationery Office A practical guide to living in the United Kingdom (Paperback)
Jenny Wales, Stationery Office
R306 Discovery Miles 3 060 Ships in 10 - 15 working days

This 'Practical Guide to Living in the UK' supports new citizens with the information needed to adjust to everyday life in the UK. It is packed full of information about living and working in the UK and will give readers guidance on how to get by in daily life. Detailed information on the following topics is included: UK Laws and the legal system - identifies ways in which the law affects people, both before and after arriving in the UK; The world of work - details the information needed when trying to find work, advice on being employed and setting up a business; Housing - helps with setting up home and the day to day running of a household in the UK; Schools and education - gives information to help new residents understand the way education works in the UK and ways to discover what is available in the local area; Healthcare in the UK - provides information on what health care is available as a resident of the UK, where to go to seek medical advice and how to register with local GP practices and surgeries; Out and about - explains how the transport system works and aspects of the UK beyond the local area

ITIL foundation handbook [pack of 10] (Paperback, 3rd ed. (2012)): Stationery Office, Claire Agutter ITIL foundation handbook [pack of 10] (Paperback, 3rd ed. (2012))
Stationery Office, Claire Agutter
R2,997 Discovery Miles 29 970 Ships in 10 - 15 working days

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

ITIL Service Strategy 2011 (Paperback, 2nd Ed., 2011): The Cabinet Office ITIL Service Strategy 2011 (Paperback, 2nd Ed., 2011)
The Cabinet Office; Edited by The Stationery Office
R2,488 R2,308 Discovery Miles 23 080 Save R180 (7%) Ships in 10 - 15 working days

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary.

ITIL foundation handbook (Paperback, 3rd ed. (2012)): Stationery Office, Claire Agutter ITIL foundation handbook (Paperback, 3rd ed. (2012))
Stationery Office, Claire Agutter
R326 Discovery Miles 3 260 Ships in 10 - 15 working days

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

ITIL Continual Service Improvement (Paperback, 2nd Ed., 2011): The Stationery Office ITIL Continual Service Improvement (Paperback, 2nd Ed., 2011)
The Stationery Office
R2,252 Discovery Miles 22 520 Ships in 10 - 15 working days

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Key features:

The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Terminology has been clarified and made consistent across the publications and the ITIL glossary.

ITIL Service Design 2011 (Paperback, 2nd Ed., 2011): The Cabinet Office ITIL Service Design 2011 (Paperback, 2nd Ed., 2011)
The Cabinet Office; Edited by The Stationery Office
R2,299 Discovery Miles 22 990 Ships in 10 - 15 working days

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the 'design coordination' process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalog.

World Economic Outlook April 2005: Globalization and External Imbalances (Paperback): Simon, Stationery Office Books World Economic Outlook April 2005: Globalization and External Imbalances (Paperback)
Simon, Stationery Office Books
R1,106 R992 Discovery Miles 9 920 Save R114 (10%) Ships in 10 - 15 working days

The World Economic Outlook presents the IMF staff's analysis and projections of economic developments at the global level, in major country groups (classified by region, stage of development, etc.), and in many individual countries. It focuses on major economic policy issues as well as on the analysis of economic developments and prospects. It is usually prepared twice a year, as documentation for meetings of the International Monetary and Financial Committee, and forms the main instrument of the IMF's global surveillance activities.

Managing Successful Programmes 2011 (Paperback, 4th Ed., 2011): The Stationery Office Managing Successful Programmes 2011 (Paperback, 4th Ed., 2011)
The Stationery Office
R1,337 R1,168 Discovery Miles 11 680 Save R169 (13%) Ships in 10 - 15 working days

The 2011 Edition of MSP combines rigour and flexibility, helping all organizations public sector and private, large and small achieve successful outcomes from their program management time and time again. With change a pressing reality for all organizations, successful program management has never been more vital to success. It is accessible by program teams and organizations as well as by individual practitioners. And will help program management practitioners improve their decision making at program level and become better at implementing beneficial change. Key Features of MSP include: Describes the best practice approach to designing and running programs to implement business change. Identifies the principles behind good program management and how these are put into practice through the application of themes, such as Benefits Management, that run through a process of transformational flow, from identifying a program through managing stages of delivery.

Problem management - a practical guide (Paperback): Jim Bolton, Stationery Office, Buff Scott III Problem management - a practical guide (Paperback)
Jim Bolton, Stationery Office, Buff Scott III
R1,148 R993 Discovery Miles 9 930 Save R155 (14%) Ships in 10 - 15 working days
Treaty Series (Great Britain) - #6(2019) Security Agreement Between the Government of the United Kingdom of Great Britain and... Treaty Series (Great Britain) - #6(2019) Security Agreement Between the Government of the United Kingdom of Great Britain and Northern Ireland and the Government of the Republic of Turkey Concerning the Protection of Defence Classified Information 25 February 2016 (Paperback)
The Stationery Office
R250 Discovery Miles 2 500 Ships in 7 - 11 working days
The Manuscripts of J.J. Hope Johnstone, esq., of Annandale (Paperback): J J Hope Johnstone The Manuscripts of J.J. Hope Johnstone, esq., of Annandale (Paperback)
J J Hope Johnstone; Created by Her Majesty's Stationery Office
R403 Discovery Miles 4 030 Ships in 7 - 11 working days
Calender of the Justiciary Rolls or Procedings in the Court of the Justiciar of Ireland (Paperback): Majesty's Stationery... Calender of the Justiciary Rolls or Procedings in the Court of the Justiciar of Ireland (Paperback)
Majesty's Stationery Office
R626 Discovery Miles 6 260 Ships in 7 - 11 working days
The Manuscripts of J.J. Hope Johnstone, esq., of Annandale (Hardcover): J J Hope Johnstone The Manuscripts of J.J. Hope Johnstone, esq., of Annandale (Hardcover)
J J Hope Johnstone; Created by Her Majesty's Stationery Office
R645 Discovery Miles 6 450 Ships in 7 - 11 working days
Calender of the Justiciary Rolls or Procedings in the Court of the Justiciar of Ireland (Hardcover): Majesty's Stationery... Calender of the Justiciary Rolls or Procedings in the Court of the Justiciar of Ireland (Hardcover)
Majesty's Stationery Office
R846 Discovery Miles 8 460 Ships in 7 - 11 working days
The Manuscripts of J.J. Hope Johnstone, Esq., of Annandale - Scholar's Choice Edition (Paperback): J J Hope Johnstone The Manuscripts of J.J. Hope Johnstone, Esq., of Annandale - Scholar's Choice Edition (Paperback)
J J Hope Johnstone; Created by Her Majesty's Stationery Office
R558 Discovery Miles 5 580 Ships in 7 - 11 working days
Operational support and analysis - ITIL intermediate capability handbook (Paperback, 2nd ed): Stationery Office, Alison... Operational support and analysis - ITIL intermediate capability handbook (Paperback, 2nd ed)
Stationery Office, Alison Cartlidge
R329 Discovery Miles 3 290 Ships in 10 - 15 working days

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Secrets of service level management - a process owner's guide (Paperback): Ami Nahari, Stationery Office, Craig J. LaCava Secrets of service level management - a process owner's guide (Paperback)
Ami Nahari, Stationery Office, Craig J. LaCava
R1,234 Discovery Miles 12 340 Ships in 10 - 15 working days

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.

Quarterly List of Parliamentary Publications Issued in 1898 (1899) (Paperback): Great Britain Stationery Office Quarterly List of Parliamentary Publications Issued in 1898 (1899) (Paperback)
Great Britain Stationery Office
R853 Discovery Miles 8 530 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

Proceedings of the Second Air Conference (Paperback): His Majesty's Stationery Office Proceedings of the Second Air Conference (Paperback)
His Majesty's Stationery Office
R353 Discovery Miles 3 530 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone!

Proceedings of the Second Air Conference (Hardcover): His Majesty's Stationery Office Proceedings of the Second Air Conference (Hardcover)
His Majesty's Stationery Office
R589 Discovery Miles 5 890 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

Quarterly List Of Parliamentary Publications Issued In 1898 (1899) (Hardcover): Great Britain Stationery Office Quarterly List Of Parliamentary Publications Issued In 1898 (1899) (Hardcover)
Great Britain Stationery Office
R1,093 Discovery Miles 10 930 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

Quarterly List Of Parliamentary Publications Issued In 1898 (1899) (Hardcover): Great Britain Stationery Office Quarterly List Of Parliamentary Publications Issued In 1898 (1899) (Hardcover)
Great Britain Stationery Office
R1,349 R1,258 Discovery Miles 12 580 Save R91 (7%) Ships in 7 - 11 working days
Quarterly List Of Parliamentary Publications Issued In 1898 (1899) (Paperback): Great Britain Stationery Office Quarterly List Of Parliamentary Publications Issued In 1898 (1899) (Paperback)
Great Britain Stationery Office
R1,042 R980 Discovery Miles 9 800 Save R62 (6%) Ships in 7 - 11 working days

This book is a facsimile reprint and may contain imperfections such as marks, notations, marginalia and flawed pages.

Proceedings Of The Second Air Conference (Paperback): His Majesty's Stationery Office Proceedings Of The Second Air Conference (Paperback)
His Majesty's Stationery Office
R410 Discovery Miles 4 100 Ships in 7 - 11 working days
Proceedings Of The Second Air Conference (Hardcover): His Majesty's Stationery Office Proceedings Of The Second Air Conference (Hardcover)
His Majesty's Stationery Office
R679 Discovery Miles 6 790 Ships in 7 - 11 working days

This book is a facsimile reprint and may contain imperfections such as marks, notations, marginalia and flawed pages.

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