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Success. Innovation. Creativity. Growth. We all want these things at work - but the one thing they all have in common is that they involve failure. A fear of failure, or the inability to bounce back and learn from failures, is one of the biggest things that can hold us back in our professional development - so how do we learn how to fail well and develop our resilience? Wherever we work, and whatever role we deliver, we all have the power to change our thinking and our response to failure - Bounce Back is here to help. Written by consultant and teacher, Dr Susan Kahn, this book will show you how to embrace failure. Failing fast, failing well, and learning how to be agile and resilient at work is a vital part of being a successful and innovative leader, approaching opportunities with excitement and creativity, and driving forward your personal and professional growth. Packed with practical exercises, inspirational case studies, and a useful resilience self-assessment guide, Bounce Back will show you how to invest in your resilience in a deliberate way, and empower you to face risk head-on. From learning how to respond well to critical feedback, to understanding cultural attitudes to failure around the world, this book will help you be a stronger, more resilient you.
Social networks are the new norm and traditional marketing is failing in today's digital, always-on culture. Businesses across the world are having to face up to how they remain relevant in the choppy waters of the digital ocean. In an era where a YouTube star gets more daily impressions than Nike, Coca-Cola and Walmart combined, traditional marketing as we know it is dead. The End of Marketing revolutionizes the way brands, agencies and marketers should approach marketing. From how Donald Trump won the American presidency using social media and why Kim Kardashian is one of the world's biggest online brands, through to the impact of bots and automation, this book will teach you about new features and emerging platforms that will engage customers and employees. Discover bold content ideas, hear from some of the world's largest brands and content creators and find out how to build smarter paid-strategies, guaranteed to help you dominate your markets. The End of Marketing explains that no matter how easy it is to reach potential customers, the key relationship between brand and consumer still needs the human touch. Learn how to put 'social' back into social media and claim brand relevancy in a world where algorithms dominate, organic reach is dwindling and consumers don't want to be sold to, they want to be engaged.
Traditional management practices, rooted in economics and psychology, have led to a focus on numbers and productivity rather than the people who make those numbers happen. This has resulted in trust in leaders and organizations being at an all-time low. What Philosophy Can Teach You About Being a Better Leader expertly counters this thinking and argues that those leaders who will win in the uncertain and complex world of work, are the ones focusing on their workforce and valuing its members as people, rather than just tools within the process. What Philosophy Can Teach You About Being a Better Leader considers the main questions plaguing today's leaders through the eyes of four of the greatest philosophers. With the help of Aristotle, Socrates, Kant and Nietzsche, as well as a whole host of other brilliant minds, they smash widely held workplace falsehoods and unveil a new model for empowerment, fulfilment and harmony at work. What Philosophy Can Teach You About Being a Better Leader is a fascinating account of how we can reconnect company, people and shareholder interests. It answers perennial leadership concerns like questions of people engagement, key performance indicators or even generational differences at work through the lens of philosophy, with its focus squarely on how to live and help others live fulfilling lives at work.
Start-Ups, Pivots and Pop-Ups is a must read for anyone with a business idea and the desire to be successful. It gives the reader the skills and knowledge to survive in today's innovation and entrepreneurial-focused world. This book is about starting a business. It's about putting your toe in the entrepreneurial water - perhaps through doing a short term business gig or a pop-up business - and then seeing what happens. It shows you how to listen to the customer and work out why failures may happen, and when they do, you'll learn how to deal with them and create a new business that is robust and ready to grow. Start-Ups, Pivots and Pop-Ups shows you the best ways of starting, testing and growing a business. It shares the stories, experience and insights of those who've done it, and explains how to innovate, trial, refine and succeed. Even if your business idea struggles, you'll find out how to learn so much that you'll pivot your business, try again and then win big time. You'll learn from a range of organizations including abnormal beauty company Deciem, Leon fast-food, Triumph lingerie, New York fashion tech Nineteenth Amendment, Brew Dog beer, Cambridge Satchels, Allbirds, and the Cornish Seaweed Company.
Trapped in a job or business that's "just not you"? Always dreaming of your next vacation or living for the weekend? Marianne Cantwell's straight-talking bestseller will help you break out of that career cage and Be A Free Range Human. It's about much more than just quitting your job and becoming your own boss. It's about life on your terms, working when, where and how you want - so you don't have to fit yourself into someone else's box to make a great income. This second edition won't just inspire you, it will give you unconventional and practical steps to: - Discover what you really want to do with your life (even if no answer has ever fully fit) - Get started in 90 days, with what you have - Create a free range career, tailor-made for you and the life you want (be it travelling the world or hanging out in your favourite cafe) - Stand out from the crowd and get paid well to be you Be A Free Range Human was one of the first and most popular guides to creating a custom career (without an office or a boss). Updated with new advice on how to make free range work for your personality (you don't need to be a constantly-networking extrovert. have an MBA, or get funding), this smart, energizing guide will help you cut through the noise, see your options in a new way, and get the freedom and fulfilment you crave.
Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret. We have become addicted to apologies but immune from saying sorry. In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once. This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all. The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologise way too much and say sorry far too infrequently.
Social Media Strategy provides a simple, structured way to create integrated customer engagement and social media campaigns that work. Organizations often talk of digital planning but struggle to know which channels to invest in, how to integrate them with content marketing activity, or fail to develop measurable outputs that align with business objectives. This book provides a clear road map for efficient planning, deliverance and financial accountability of social media's contribution to the business. Social Media Strategy delivers practical guidance such as identifying and targeting audience segments, methods of two-way community engagement, reputation management, being present on the right channels, and driving action through influencers. It also identifies the relevant tools and platforms to audit, track and measure business impact and customer engagement. With example templates, interviews and global case studies including Virgin, Nissan, Very and the National Trust, this professional guide delivers a long-term solution for maximizing social media led business development.
Do you need a confidence boost in your workplace communication? Whether you speak English as an additional language, or you're a native speaker looking to take your writing to the next level, How to Write Effective Business English provides easy to apply guidance on how to express yourself in writing clearly, concisely, and confidently. With case studies from companies such as Innocent and Virgin which demonstrate how English is used internationally in business, and ideas to help you get your communications right first time, this book is ideal for multinational companies where communication is a priority. For native English speakers, it may mean un-learning things you were taught at school and learning how to save time by getting to the point more quickly in emails; for intermediate English speakers, it focuses on the areas that are easy to get wrong. Author Fiona Talbot uses real international business scenarios to help you develop and apply your skills, and provide you with answers that even your boss might not know. You will learn a system to help you quickly and easily write emails, letters, social media content, CVs and more. Featuring sections on punctuation and grammar, checklists to help you assess your progress, updated content on instant messaging and gender-neutral pronouns, and now with a new chapter on writing for different colleagues and co-workers, this third edition of How to Write Effective Business English will help you get your message across with impact.
Faced with the compliance requirements of increasingly punitive information- and privacy-related regulation, as well as the proliferation of complex threats to information security, there is an urgent need for organizations to adopt IT governance best practice. IT Governance is a key international resource for managers in organizations of all sizes and across industries, and deals with the strategic and operational aspects of information security. Now in its seventh edition, the bestselling IT Governance provides guidance for companies looking to protect and enhance their information security management systems (ISMS) and protect themselves against cyber threats. The new edition covers changes in global regulation, particularly GDPR, and updates to standards in the ISO/IEC 27000 family, BS 7799-3:2017 (information security risk management) and the latest standards on auditing. It also includes advice on the development and implementation of an ISMS that will meet the ISO 27001 specification and how sector-specific standards can and should be factored in. With information on risk assessments, compliance, equipment and operations security, controls against malware and asset management, IT Governance is the definitive guide to implementing an effective information security management and governance system.
In a world of work where recruiters are constantly hearing that their role is at risk from AI, robotics and chatbots, effectively attracting and recruiting the right people has never been more important. Leveraging the power of social media and digital sourcing strategies is only part of the solution and simply posting a job on Facebook or sending a LinkedIn InMail is no longer enough. The Robot-Proof Recruiter shows recruiters how to use the tools that reveal information that can be used to grab a potential candidate's attention in the overwhelming volume of information online.
Full of expert guidance and practical tips, this book explains what works, what doesn't and how you can stand out and recruit effectively in a world of technology overload. The Robot-Proof Recruiter will enable readers to become the recruiters that candidates trust and the ones that they want to talk to.
With essential guidance on how to overcome obstacles including how to recruit without an existing social media presence and for new companies without an established reputation as well as how to avoid becoming overwhelmed by social media, this is an indispensable book for all recruitment professionals and HR practitioners looking to recruit the right people for their organisation.
The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization. This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.
Create your dream job by turning your passion into a profitable business. The business world has completely changed. The old routes to building a successful organization have been entirely revolutionized. In a world which is being transformed with a speed that was unthinkable barely a generation ago, the doors have been thrown wide open to serial entrepreneurs, digital innovators and career reinventors. In Create Uniqueness, Riccardo Pozzoli, one of Italy's most successful entrepreneurs, and co-founder of the fashion phenomena The Blonde Salad, shares his story about creating a thriving business and building rewarding work environments. Create Uniqueness is a passionate yet practical guide to identifying a business idea, embracing new ways of working, thinking unusually and building a great company without losing sense of your original idea.
In an increasingly volatile, uncertain, complex and ambiguous world, achieving sustainable competitive advantage has never been more important, or more difficult. While there are gains to be had by reducing costs, optimizing processes and increasing innovation, the greatest potential in any business is in its people. However, the key challenge for HR professionals and senior managers is how to unlock this potential, build a culture that allows employees to perform to the best of their abilities and effectively attract, acquire, engage and retain the staff needed for business success. Building an Outstanding Workforce is a must-have guide for all professionals looking to leverage the potential of their people and maximise value for all stakeholders. With practical guidance, expert advice and real-life case studies from companies including KPMG, BBC and Virgin Atlantic, Building an Outstanding Workforce covers all the key issues including how to tailor people management to address the motivations of different generations, the impact of emergent technology on the workforce, the shift in the skills employees now need to learn and develop and how to handle the new challenges of the gig economy. There is also essential coverage of managing agile teams, the impact of decentralisation and the benefits of embracing diversity and inclusion.
Traditional organizational structures and cultures are no longer fit for purpose in a digitally-empowered world. The number of new and disruptive technologies is increasing, the speed of change shows no sign of slowing down and organization development practitioners and business leaders need to act urgently to enable their companies to succeed in the digital age. Agile Transformation is the much-needed guide on how to achieve this success. Packed full of practical advice, this book covers everything from why new operating models are needed, how to apply agile principles at scale, leverage digital-native processes and why change managers need to think big but start small. Agile Transformation also covers how to build and engage high performing teams for change, how to tackle the employee mindset that can hinder agile adoption and why developing an agile business is not an excuse to fail to plan. There is also guidance on how to develop fast and focused high-velocity decision making, build momentum for change and apply an agile approach to different business functions including HR, Finance, Sales, Operations and Procurement. This book is crucial reading for all businesses wanting to effectively compete in the new world of work.
Human Capital Management Standards is a complete guide to the BSI and ISO frameworks for human resources. Providing definitions, best practice guidance and evaluation metrics, this book will ensure that HR professionals are fully compliant with both UK and global HR frameworks. Covering everything from workforce planning and organizational culture to employee engagement, recruitment and redundancy, this book provides advice on all the key areas of an HR professional's role throughout the employee lifecycle from initial hire to exit. There is also additional coverage of the business standards which overlap with the human capital frameworks including governance, business continuity and ethics. Human Capital Management Standards will allow HR departments to implement effective people policies and processes based on robust research to create a supportive business environment and a productive workforce. This book also includes essential coverage of the standards assessment process and hints, tips and advice on how to achieve successful accreditation. With case studies from organizations who have made HR interventions based on these standards and a glossary to explain the language of standards, this is an indispensable guide for HR professionals in all organizations.
Supply chains, including logistics, are the functional elements of an organisation's operations. To formulate a strategy for this operation to work seamlessly the organisation needs to align these operations with the corporate and business strategy. Strategic Supply Chain Management provides examples of best practice and effective supply chain strategic leadership for managerial teams who have previously been operating on a tactical or operational level, as well as students who need to learn about applying the theories of strategic supply chain management in practice. There are short cases within each chapter and long cases at the end of each chapter. Strategic Supply Chain Management introduces concepts and tools which will enable successful buyer-supplier relationships and effective organizational leadership and talent management. Samir Dani also includes extensive coverage of the technological side of strategic supply chain management, including RFID, barcodes, logistics technology, automated warehouses and omnichannel. He also examines future trends, such as big data, the Internet of Things (IoT), autonomous systems and artificial intelligence.
The business analyst role can cover a wide range of responsibilities, including the elicitation and documenting of business requirements, upfront strategic work, design and implementation phases. Typical difficulties faced by analysts include stakeholders who disagree or don't know their requirements, handling estimates and project deadlines that conflict, and what to do if all the requirements are top priority. The Business Analysis Handbook offers practical solutions to these and other common problems which arise when uncovering requirements or conducting business analysis. Getting requirements right is difficult; this book offers guidance on delivering the right project results, avoiding extra cost and work, and increasing the benefits to the organization. The Business Analysis Handbook provides an understanding of the analyst role and the soft skills required, and outlines industry standard tools and techniques with guidelines on their use to suit the most appropriate situations. Covering methodologies such as Lean Six Sigma and Business Process Model and Notation (BPMN), this essential guide also includes standard templates to save time and ensure nothing important is missed.
Across the world organizations continue to be damaged and brought down
by systemic non-compliance or the misdeeds of a few, and newspapers
abound with examples of corporate and NGO scandals and crimes. This
despite the increasing ethical demands stakeholders are making of
business, the exposing power of social media, the proliferating
requirements of compliance laws and regulations, and the burgeoning
numbers of policies, procedures and compliance officers which have been
put in place in response. So what's going on? Why isn't compliance
working? The Business Guide to Effective Compliance and Ethics examines
how rules-based, tick-box, defensible compliance continues to fail, and
lays out a new approach for organizations seeking to flourish and
Retailers are being advised to review their supply chains in a bid to accelerate their speed to market. Fashion Logistics assesses the growth and changes in the industry as well as the drivers of change in the market. Supply chain networks and operations play an integral role in distributing their product across the retail industry, and significant changes within those networks have altered the way in which they function. Manufacturers therefore need to re-think their supply chains so that they are resilient enough to withstand shocks, agile enough to respond quickly to sudden change, flexible enough to customise products, and efficient enough to protect margins. Fashion Logistics assess these forces and changes, and how manufacturers should adapt their working practices accordingly. The new edition includes updates on CSR, a re-write of the reshoring section, updated case studies and new content covering how manufacturers can adapt their working practices accordingly, and new content on the further demise of the department store sector. Online supporting resources include lecture slides to supplement new content covered in each chapter.
Organizational change can be unpredictable and stressful. With a better understanding of what our brains need to focus and perform at their best, organizations and leaders can increase employee engagement, productivity and well-being to successfully manage such periods of uncertainty. Drawing on the latest scientific research and verified by an independent neuroscientist, Neuroscience for Organizational Change explores the need for social connection at work, how best to manage emotions and reduce bias in decision-making, and why we need communication, involvement and storytelling to help us through change. Practical tips and suggestions can be found throughout, as well as examples of how these insights have been applied at organizations such as Lloyds Banking Group and GCHQ. The book also sets out a practical science-based planning model, SPACES, to enhance engagement.
This updated second edition of Neuroscience for Organizational Change contains new chapters on planning the working day with the brain in mind and on overcoming the difficulties related to behavioural change. It also features up-to-the-minute wider content reflecting the latest insights and developments, and updated case studies from the first edition which give a long-term view of the benefits of applying neuroscience in organizations.
Seventy percent of the planet is covered by water, and ninety percent of global economic trade is transported by sea. The oceans are inextricably linked with food security and the global economy. Technology and the Blue Economy examines the vital role that technology plays in developing the blue economy. It provides a clear, accessible picture of the current and future potential of technology within different sectors in the blue economy, such as offshore energy, ports and harbours, shipping, maritime surveillance and cyber security. Technology and the Blue Economy looks at the disruption of established business models through case studies of leading innovators, examining development issues, what they have learned and how they have transformed their current ways of working within their organizations. Along with actionable takeaways at the end of each section, readers will learn from and be inspired by the front-line experiences of Blue Economy innovators.
Global Contract Logistics looks at what a contracting professional should be doing. The scope begins well before the award of a contract and doesn't end until the benefits of the acquisition have been realised, long after the deliverables arrive in a box on a loading dock.
In Global Contract Logistics, Steven Morgan tackles the growing complexity of contracting in a technologically accelerating world. He looks at the common errors and disappointments that have been experienced in past procurement undertakings. The ten phases of a successful acquisition are examined in depth.
Global Contract Logistics includes real life examples drawn from the Ministry of Defence, Heathrow Airport, the Olympics Authority, Cross Rail, the Institute of Civil Engineers, the U.S. Defence Acquisition University, the Defence Academy in Swindon, shipbuilders and construction managers including those involved in building nuclear power plants.
Tesla disrupts the automotive industry by creating many innovative
pieces that fit together. Its marketing, production, sales and
technology strategies are all notably different from its competitors.
The Tesla Way is an elongated case study looking at Tesla's business
model and how this can be applied to existing manufacturing and
production strategies in other companies. The author also includes case
studies from Michelin, Mass and other consumer goods manufacturing
In order to achieve sustainable competitive advantage, businesses need to unlock the skills, talent and capabilities of their people, both individually and collectively. While many business and leaders recognise this, they have until now lacked a strategic approach to achieving it. Competitive People Strategy is a comprehensive roadmap showing how businesses can connect their human potential to their bottom line, and provides step-by-step guidance on how to create, test and measure a differentiated people strategy. Featuring tips and checklists throughout, it explores the core building blocks of leadership and organizational culture, as well as employee experience and engagement. It also examines the roles of effective talent attraction and management, and how to lead change and transformation. Central to the book is the importance of moving HR from a support function to becoming a creator of value and driver of business success.
Drawing upon insights from organizations including Royal Mail and Starbucks, as well as interviews with senior HR leaders, Competitive People Strategy is an essential guide to developing a people strategy which creates a purpose-driven culture, provides greater value to customers and achieves superior business results.
For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. However, in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top performing employees, HR professionals need to move beyond ad hoc engagement initiatives to design and embed employee experience throughout an organization's processes and culture from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this. Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. With guidance on how to build experience capabilities in an HR team and coverage of how to define, design and embed an employee experience strategy to ensure that each interaction an individual employee has with the company supports this experience, this is essential reading for HR professionals. Including case studies from companies including Airbnb, Sky and Starbucks, this book shows how adopting this approach have improved performance, productivity and profits and how organizations of any size can achieve this success too.
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