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Learn Principles of Selling YOUR Way with SELL! SELL's easy-reference, paperback textbook presents course content through visually-engaging chapters as well as Chapter Review Cards that consolidate the best review material into a ready-made study tool. With the textbook or on its own, SELL Online allows easy exploration of SELL anywhere, anytime - including on your device! Collect your notes and create StudyBits (TM) from interactive content as you go to remember what's important. Then, either use preset study resources, or personalize the product through easy-to-use tags and filters to prioritize your study time. Make and review flashcards, review related content, and track your progress with Concept Tracker, all in one place and at an affordable price!
As Baby Boomers prepare to exit the labor force in the coming years, a new generation is getting in the game and changing the rules. Generation Y is different - but not in the ways that you might think.Gen Y has been stereotyped as spoiled slackers, but instead they can be your most motivated and creative workers. As your Baby Boomers and Gen X employees retire, Gen Y will be your replacements for them and there will be stiff competition for these new workers. If they are dissatisfied with your organization, it will be extremely expensive and difficult to replace them. These younger workers bring important new skills, ideas, and energy to your workplace. However, they are also harder to hire, harder to motivate, demand more of you and your organization, want bigger rewards sooner, and are more likely to leave you. They see the world differently and will be demanding change whether you're ready for it or not.Gen Y Now shows HR managers, managers, and leaders how towork with Gen Y and how to take a strategic approach to management that will both attract and retain the best talent to lead your organization into the future.The book is a compelling account of the demographic trends facing the organizations of tomorrow, coupled with strategies for the managers and leaders of today. New chapters based on extensive new research address Authority Figure versus Authentic Figure, Recession Generation, and The Work of Leaders.
Whether youre a new officer or in need of a mentor, From Buddy to Boss: Effective Fire Service Leadership, is a must-have management book youll turn to over and over again. Fire service veteran Chase Sargent has taken his popular course and written a no-holds barred leadership book for the fire service in a conversational and easy-to-read style. He tells you how to accept and survive politics, deal with the fringe employees, and keep your cool -- tricks of the trade that usually takes years to acquire.
Whether youare a new officer or in need of a mentor, From Buddy to Boss: Effective Fire Service Leadership is a must-have management book youall turn to over and over again. Fire service veteran Chase Sargent has taken his popular course and written a no-holds-barred leadership book for the fire service in a conversational and easy-to-read style. He tells you how to accept and survive politics, deal with the fringe employees, and keep your cool -- tricks of the trade that usually take years to acquire.
In this book youall learn: Your credibility is a valuable currency that takes time to build up--what you do, not what you say, is the ultimate test of your credibility, reinforcing your expectations; that leadership requires individuals and organizations to create an environment where people and their ideas can thrive; how to use stories to impress upon our new members the necessity of doing certain things; the quickest ways to lose trust are to inconsistently apply and enforce rules and to allow your personal feelings to dictate what you will and wonat enforce; why leading by example and from the front, doing not saying, is critical to your success.
Reading From Buddy to Boss is like turning to a trusted friend for wisdom and advice you can count on to improve your job performance. Use this book to master your leadership as well as your management skills and successfully make the transition to boss.
The third edition of Trench Rescue: Principles and Practice to NFPA 1006 and 1670 provides a comprehensive introduction to trench rescue, focusing on the knowledge and skills required to effectively perform rescues in a variety of trench environments. The text meets and exceeds the coverage of: * NFPA 1006, 2013 Edition, Chapter 8: Trench Rescue * NFPA 1006, 2017 Edition, Chapter 6: Trench Rescue * NFPA 1670, 2014 Edition, Chapter 11: Trench and Excavation Search and Rescue * OSHA 1926, Subpart P, Excavations The Third Edition is the most comprehensive trench rescue resource on the market, delivering updated information on soil assessment, trench protection, shoring techniques, and more. Each chapter identifies Trench Rescue Level I and Trench Rescue Level II content accordingly. Early chapters build the foundation of trench rescue knowledge, with discussion of rescue systems, incident management, and trench components and physics. Later chapters explore how and when to implement protective systems, rescue victims, and lead a rescue team. The Third Edition features: * Scenario-based learning through You Are the Trench Rescuer and Trench Rescuer in Action scenarios and questions to encourage critical thinking * Helpful hints and guidance through Tip boxes and Voices of Experience essays * Detailed, step-by-step instructions for shoring trenches, correlated to NFPA 1006 objectives
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