US-VISIT requested that the biometrics usability team at the
National Institute of Standards and Technology (NIST) examine the
current US-VISIT face image collection process to identify any
usability and human factors that may improve the existing face
image capture process. As such this study did not address other
technologies or technology solutions. This report presents the
results of a study that examined five usability and human factors
enhancements to the current US-VISIT collection process: 1. the
camera should resemble a traditional camera; 2. the camera should
click when the picture is taken to provide feedback to the traveler
that the picture is being taken; 3. the camera should be used in
portrait mode; 4. the operator should be facing the traveler and
the monitor while positioning the camera and 5. provide some
marking on the floor (such as footprints) to indicate to the
traveler where to stand for the photograph.
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