21st Century Business: Customer Service (Paperback, 2nd Student edition)

The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the 21ST CENTURY BUSINESS SERIES is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today's business world. The CUSTOMER SERVICE LEARNER GUIDE includes information on customer service skills needed to succeed such as problem solving, time management, listening, and stress management. Also incorporated into the Learner Guide is the importance of being able to communicate using new technology and how it affects the role of customer service.

General

Imprint:	South Western Educational Publishing
Country of origin:	United States
Release date:	February 2010
First published:	2010
Authors:	Career Solutions Training Group
Dimensions:	280 x 217 x 10mm (L x W x T)
Format:	Paperback
Pages:	192
Edition:	2nd Student edition
ISBN-13:	978-0-538-74028-9
Categories:	Books > Social sciences > Education > Teaching skills & techniques Books > Varsity Textbooks Books > Academic & Education > Varsity Textbooks > Consumer Studies Books > Academic & Education > Varsity Textbooks > Human Resource Management Books > Academic & Education > Varsity Textbooks > Marketing Promotions > Summer Sale > Books > Social & Politics Promotions > Summer Sale > Books > Varsity Promotions > Black Friday 2024 > Books
LSN:	0-538-74028-0
Barcode:	9780538740289

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My review

Fri, 8 Feb 2019 | Review by: Victor C.

Very helpfull book.

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