The second edition of this book, guides you through a proven,
results-based approach to calculating the return on investment
(ROI) in training and performance improvement programmes. Jack
Phillips has composed user-friendly ROI calculations, plus: ten
post-programme data collection methods; ten strategies for
determining the amount of improvement that is directly linked to
training programmes; and ten techniques for converting both hard
and soft data to monetary values. It should be a useful primary
reference for learning how to utilize ROI to show the contribution
of training, education, learning systems, performance improvement,
and change initiatives throughout organizations. The book also
details implementation issues, provides worksheets and pinpoints
non-monetary programme benefits. A case study takes the reader
through the ROI process step-by-step.
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