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The Executive Guide to Call Center Metrics (Paperback) Loot Price: R963
Discovery Miles 9 630
Repayment Terms: R90 pm x 12*
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The Executive Guide to Call Center Metrics (Paperback): James C Abbott

The Executive Guide to Call Center Metrics (Paperback)

James C Abbott

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Loot Price R963 Discovery Miles 9 630 | Repayment Terms: R90 pm x 12*

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As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.

General

Imprint: Robert Houston Smith Publishers
Country of origin: United States
Release date: August 2012
First published: August 2012
Authors: James C Abbott
Dimensions: 225 x 153 x 13mm (L x W x T)
Format: Paperback - Trade
Pages: 190
ISBN-13: 978-1-887355-08-7
Categories: Books > Professional & Technical > Electronics & communications engineering > Communications engineering / telecommunications > General
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LSN: 1-887355-08-1
Barcode: 9781887355087

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