Books > Reference & Interdisciplinary > Interdisciplinary studies > Peace studies
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How to Resolve Conflict - A Practical Mediation Manual (Paperback)
Loot Price: R879
Discovery Miles 8 790
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How to Resolve Conflict - A Practical Mediation Manual (Paperback)
Series: Peace and Security in the 21st Century
Expected to ship within 12 - 17 working days
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Donate to Gift Of The Givers
Total price: R899
Discovery Miles: 8 990
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A guide to the practice of mediation as a means of resolving
conflict, this short how-to manual includes all the resources
needed to teach and train mediators in the skills of conflict
resolution. It explains the conceptual framework of conflict and
peacemaking, the stages and steps of the mediation process, and the
resources necessary to conduct mediation sessions, including
practice through role-playing. The book is divided into three
parts: Theory, Process, and Practice. Part I provides a conceptual
framework for understanding conflict and mediation. It discusses
the sources of conflict, the dynamics of power imbalances, how
mediation counteracts them, and familiar styles for managing
conflicts. Part II describes the stages of the mediation process.
It begins with orientation and preparation for the mediation
session before outlining each of the five stages of the mediation
process along with a range of communication skills crucial to the
success of each stage. Part III focuses on several familiar areas
of human experience in which the practice of mediation is common,
such as family and domestic mediation, business and organizational
mediation, international mediation, and education. These chapters
include customary forms and techniques used in resolving conflicts.
The final chapter includes materials to manage and conduct
mediation role-playing exercises.
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