"The Regulatory Craft" tackles one of the most pressing public
policy issues of our time --the reform of regulatory and
enforcement practice. Malcolm K. Sparrow shows how the vogue
prescriptions for reform (centered on concepts of customer service
and process improvement) fail to take account of the distinctive
character of regulatory responsibilities --which involve the
delivery of obligations rather than just services.In order to
construct more balanced prescriptions for reform, Sparrow invites
us to reconsider the central purpose of social regulation --the
abatement or control of risks to society. He recounts the
experiences of pioneering agencies that have confronted the
risk-control challenge directly, developing operational capacities
for specifying risk-concentrations, problem areas, or patterns of
noncompliance, and then designing interventions tailored to each
problem. At the heart of a new regulatory craftsmanship, according
to Sparrow, lies the central notion, "pick important problems and
fix them." This beguilingly simple idea turns out to present
enormously complex implementation challenges and carries with it
profound consequences for the way regulators organize their work,
manage their discretion, and report their performance. Although the
book is primarily aimed at regulatory and law-enforcement
practitioners, it will also be invaluable for legislators,
overseers, and others who care about the nature and quality of
regulatory practice, and who want to know what kind of performance
to demand from regulators and how it might be delivered. It
stresses the enormous benefit to society that might accrue from
development of the risk-control art as a core professional skill
for regulators.
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